FY 2018 and Q4-18 Results

Delivering greater value to customers Zero fee increases since 2014 and forgone fee income in the order of K40.2m per annum in 2018, due to fees reduced or waived ... ... since 2014, we estimate that the cumulative annual fee income forgone will increase to just under K50m in 2019. Zero fee increases since CUMULATIVE REDUCTION 2014 2014 to 2017 forgone fee income = K35.7m 2014 to 2018 2014 to 2019 forgone fee income = forgone fee income = K40.2m K49.8m 2014 2015 2016 2017 2018 2019 2020 FY 2018 and Q4-18 Results BSP 16

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