Restructuring Plan and Exit from Resolution

3 Risk Management • Review end-to-end credit processes, governance and policies to maximise the bank's recovery rate for non- performing loans (NPLs) BOC will revamp and strengthen its risk and end-to-end credit processes (sanctioning, monitoring, delinquency management, recovery) Credit sanctioning has already been separated from business and will continuously be revised to reflect market conditions Bank of Cyprus KOINO KYMPI Delinquency management will be centralised and enhanced, to focus on collections as well as on rescheduling/restructuring viable customers NPLs Recovery will be enhanced and will handle cases based on size and recoverability criteria, and within a more flexible legal framework that is expected to emerge 9

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