Pega Cloud and Subscription License ACV Growth
Customer engagement
Figure 1. Magic Quadrant for the CRM Customer Engagement Center
CHALLENGERS
LEADERS
Serviceflow
Orade
Verint Systems
Applian
Reshworks
CONNEXT
Salesforce
NICHE PLAYER
VISIONARES
As of May 2020
Gartner, Inc
COMPLETENESS OF VISION
Source: Gartner (June 2020)
Gartner.
Real-time decisions & Al
THE FORRESTER WAVE™
Real-Time Interaction Management
Q4 2020
Strong
Challengers
Contenders
Performers
Stronger
current
offering
Weaker
current
offering
• FICO
Treasure Data
Salesforce
Procisaly O
Weaker strategy
IMimobile (
Emarsys
Adobe
Market presence
-0000
Leaders
Pegasystem
Thunderhead o
Stronger strategy
Digital process automation
Challengers
Contenders
Strong
Performers
Stronger
current
offering
A
Aura Portal
Genpact O
Hyland O
Pegasystems
Appian-
Leaders
Open Text O Bizag
O Bontasoft
Kofax O
Weaker
current
offering
Weaker strategy
▷ Stronger strategy
FORRESTER
Q2 2019
End-to-end work management
CHALLENGERS
Biagi
kzim
BM
Pagesystems
Together, we're redefining
the technology industry
Unified, market-leading technology
Changing the way organizations work and engage
We've built the
#1 real-time interaction management
#1 digital decisioning
#1 digital process automation
#1 intelligent business process management
AglePain
AuraParts
Nonger
Genpact
BP Logi
Kota
AXON
bperfortre
Bonkest
Software
NTT Data Intamant
Software AG
Whiteston
MESOFTWA
NICHE PLAYERS
COMPLETENESS OF VISION
VISONARIES
As of December 2018
Gartner, Inc
Q4 2020
Gartner.
"A gray bubble indicates a nonparticipating vendor
157486
Source: Forrester Research, Inc. Unauthorized reproduction, otation, or distribution prohibited
FORRESTER
PEGA
Pegasystems Inc.
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