Barclays ESG Investor Presentation 2021
Environment
Social
Financing
Governance
Supporting our customers and clients
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Retail
10m UK customers
registered on the Barclays app
Basic current account - access to basic banking services for everyone
642,000 accounts open as of December 2021
Mortgages - in 2021 helped >150,000 customers achieve
homeownership goals including 48,000 first time buyers
Supporting customers building financial confidence and plans through
Digital Eagles and Money Mentors
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SMEs
3,300 businesses
supported through educational events in 2021
Delivered >1,000 events to SMEs through our Eagle Labs network,
reaching >27,000 attendees, providing businesses with critical skills,
networking opportunities and mentoring
Committed to ensuring cash is available to all, including role in setting
up the Access to Cash Action Group
Financial advice, training and tools offered through our dedicated
Money Management Hub, visited by >155,000 businesses
COVID-19 support
£29.5bn
provided to businesses through UK government's support
schemes since inception
680,000 payment holidays granted
£100m of UK overdraft and interest fees waived
>650 of our UK branches remained open during the first lockdown¹
Ran proactive SMS campaigns, reaching out to customers to offer
support
1 Between March 2020 and June 2020 | 2 Setting out increased consumer protection standards | 3 A leading UK accessibility charity |
22 | Barclays ESG Investor Presentation 2021 | 23 February 2022
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Cyber and digital trust
Proud initial signatory
of the Contingent Reimbursement Model Code²
Continued investment of millions of pounds in multi-layered security
systems such as 'Confirmation of Payee" - an account name checking
service
•AbilityNet³ independently accredited our mobile and online banking
platform offering in 2021 for digital accessibility
Founding members of Stop Scams UK - a cross industry group aimed
at making it harder for scammers to operate
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