KASIKORNBANK Cyber Security and Financial Services Update
K
KASIKORNTHAI
KBank: Strategy
บริการทุกระดับประทับใจ
ธนาคารกสิกรไทย
开泰银行 KASIKORNBANK
K
KASIKORNTHAI
Performance
ธนาคารกสิกรไทย
开泰银行 KASIKORNBANK
■Success is driven by continuous growth in number of customers and K PLUS users; highest
Net Promoter Score among banks in Thailand
Number of Customers* (mn)
K+ K PLUS Users and Transactions** (mn)
10
225050
(+6.5%)
22.7
21.3
19.5
17.7
16.0
16.5
15
2018
2019
2020
2021
2022
9M23
* Customers in Retail Business account for 92%, SME Business 8%, and Corporate
Business less than 1% of customer portfolio
100
15
225050
37,925 40,000
31,750
35,000
30,000
20,710
21,157
25,000
14,516
20,000
8,477
10
20.0
5,188
15,000
17.1
14.4
12.1
10,000
10.0
19.3
21.4
5,000
0
2018
2019
2020
2021
Total Users
2022 ■ 9M22
--Number of Transactions (RHS)
9M23
** Active users defined as minimum of 1 Login per month; 73% active users as of 9M23
Net Promoter Score (NPS)***
(#1 among Banks in Thailand)
50
35
0
2020
63
2021
83
2022
*** NPS Study 2022 surveyed by The Nielsen Company during September to November 2022,
measuring the willingness of customers to recommend a company's products or services to others
บริการทุกระดับประทับใจ
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