Telia Company Investor Day Presentation Deck
SIMPLIFIED PROCESSES
Assessment & progress
Complex processes with process gaps
+10% sales efficiency, -90% response time¹
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Low degree of digitization and automation
... now established automation centre of excellence
Lack of process standardisation
... 90% service assurance processes standardised
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Data and analytics largely not used
strategic partnership with ServiceNow
• Not set-up for improvement
... deployed standard process tool (ARIS)
1. B2B Sweden
STRATEGY UPDATE
Transformation target
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Radical process simplification
... -20% cycle time, -50% error rate
Digitization and automation
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Inspire Connect Transform Deliver
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• Harmonized processes across the group
fully implemented across all domains
100% digitized and zero touch
Intelligent automation
personal and adaptive, leveraging AI/ML
Continuous improvement culture
... LEAN six-sigma across Telia
29 JANUARY 2021
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