FY20/21 Investor Presentation
In strong position to deliver the "Bank of the Future" | Good progress made on strategy implementation
Bank
Build on our core
OF
Outperform our competition
The
Transform technology
Grow Retail including Private Sector
Customer Experience
Retail financing growth in 2021
Customer NPS
Digital Core Banking Platform
Digital/Manual ratio
Future
Focus on new client needs
Become Leading Finance Company
Emkan financing total (SAR)
+46%
72%
90/10
6.8bn
Expand Corporate
Preferred Employer
Corporate Financing growth in 2021
Employee Engagement Index
Data Leader for Customer Insights
Active Digital Customer penetration
Develop Best Payments Solution
POS Market Share
+33%
71%
9.7mm
32%
Bank of Choice for SMEs
Market Share
Modernize our technology
Grow Private Bank
SME Financing growth in 2021
Market share of KSA banking assets
Number of Robots
New Private Banking products
+61%
19%*
360
13
Grow Demand Deposits
Demand Deposits growth in 2021
Preferred Loyalty Program
Loyalty program customers enrolled
Leverage our Infrastructure
Alrajhi Banking App Rating
Expand our customer reach
Number of Active customers
+13%
3.5mn
4.7
12.2mn
Improve Revenue Mix
Non-yield Income to Operating Income
Leader in Financial Conduct
ESG Rating
21%
Adopt Agile Delivery
Transactions per month average in 4Q
Deepen Relationships via X-Sell
360-degree system to serve clients
BBB
544mn
100%
FY20 21 Investor Presentation
22
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