Credit Quality Overview

Operating costs and Efficiency Highlights Costs increased 2% y-o-y in Q3 but decreased 1% q-o-q Cost to Income Ratio Trends Emirates NBD 38.8 Cost to Income Ratio improved by 1.4% q-o-q to 27.9% due to strong income growth and a control on costs. Adjusted for one- offs Cost to Income Ratio would be 31.6% for Q3-14 YTD and 31.4% for Q3-14 34.1 35.4 31.5 30.3 33.5 29.5 31.5 29.3 27.9 The longer term management target for cost to income ratio is 33% which provides headroom for investments in future Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 CI Ratio (YTD) CI Ratio Operating Cost Trends (AED Mn) 3,212 Operating Cost Components (AED Mn) +2% 1,228 127 30 30 1,053 144 (56) 93 1,050 1,087 1,075 C81 -791 79 86-1% 715 614 620 664 656 83 81 81 75 81 86 111 2,967 192 226 94 97 86 176 167 172 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 Q3 13 YTD Staff Occupancy Other Cost cost Cost Egypt Q3 14 YTD Egypt Staff Cost Occupancy cost Other Cost Depr & Amort 19

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