Overstock Results Presentation Deck
Active Customers and Order Frequency
Active Customers
(M)
12
10
8
6
4
2
1.75
6.2
Q1 '19
overstock.
1.76
5.8
Q2 '19
1.76
5.4
Q3 '19
1.75
5.1
Q4 '19
1.70
5.2
Q1 '20
1.62
7.0
Q2 '20
1.63
8.2
Q3 '20
Orders per Active Customer
1.64
9.2
Q4 '20
1.66
9.9
Q1 '21
2.0
1.5
1.0
0.5
Q1 Dynamics
■ Active customers reached
record of 9.9M
+92% / +4.8M vs. Q1'20
+60% / +3.7M vs. Q1'19
■ Order frequency of 1.66
-2% vs. Q1'20
-5% vs. Q1'19
Impacted by influx of new
customers
Note: Active customers represents the number of customers who made at least one purchase during the prior twelve-month period.
Note: Orders per active customer represents the number of orders delivered over a twelve-month period divided by the number of active customers for that same period.
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