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Footnotes
Note 1: Gross Revenue Retention measures revenue lost from our customer base, not including any benefits from expansion revenue or price increases. Gross
retention for a quarter is calculated from total revenue from the same quarter in the prior year (excluding expansion and price increases) less revenue from
customers that have churned in the last 12 months divided by the revenue from the same quarter in the prior year.
Note 2: Market Adjusted Net Revenue Retention is the percentage of management's estimated Economic Value retained from our customer base in the current
quarter compared to the Economic Value from the same quarter one year ago, adjusted for fluctuations in mortgage market volumes based on third-party
estimates. Current period Economic Value is aggregated for all customers who had Economic Value one year prior. This number is then divided by the market
adjusted Economic Value of the previous year.
Economic Value is based on management's estimates and is defined as:
Mortgage, close, realty, and title per funded contractual rate multiplied by the number of funded loans or transactions in the period, adjusted by
the year over year market growth or decline rate, plus
Net present value of insurance premiums sold in the period, including estimated renewals, adjusted by the year over year market growth or
decline rate based on third-party estimates, plus
Consumer banking per funded contractual rate multiplied by the number of funded loans in the period (note: not adjusted for market volume
changes), plus
Professional services and other revenues in the period (note: not adjusted for market volume changes).
To take into account fluctuations in mortgage market volumes, management adjusts our net revenue retention (i) downward in quarters where market volumes are
increasing relative to prior period market volumes and (ii) upward in quarters where market volumes are decreasing relative to prior period market volumes.
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