Sinch Mergers and Acquisitions Presentation Deck

Use case: Customer care through WhatsApp Conversational messaging for Ingresso Rápido, the leading ticket sales and event management company in Brazil. Challenge Large number of incoming calls to contact center with 20k tickets per month ● ● ● Very complex to scale support teams with maintained quality Looking to engage with customers on WhatsApp, where they already are active 82% 70% Tickets answered by bot Satisfied users Solution Hybrid chatbot combining scripted decision trees with Al and Natural Language Processing ● ● WAVY Support for multiple use cases like order status, PDF ticket delivery and event information ● • Seamless handover to live customer care agents when needed 45% Cost reduction in call center ingresso rápido 10

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