Investor Day 2023
J.P. Morgan Payments delivered record growth in 2022
FIRM WIDE PAYMENTS REVENUE ($B)
Gains/losses on equity investments
LEADERSHIP POSITIONS & GROWTH
2021
2022
2021
2022
Rank
Rank
excluding
$0.4B losses
TS market share1
7.2%
8.4%
#1
#1
13.9
0.1
0.4
0.1
on equity
investments
USD SWIFT
#1
#1
13.5
3.4
Avg. payments transaction value/day
$9.7T
$9.8T
10.3
9.9
excluding
$0.4B gains
on equity
investments
Lockbox market share²
24.3% 29.8%
#1
#1
U.S. real-time payments volume³
140mm
162mm
#1
#1
Net Promoter Score4
50
54
#1
#1
Digital banking (J.P. Morgan AccessⓇ)5
#1
#1
SCF market share6
9.6%
9.9%
#3
#3
U.S. merchant acquiring transactions
32B
36B
#1
#1
U.S. merchant transaction value8
$1.7T
$2.0T
#1
#1
2021
TS
Liquidity
TS
Payments
Merchant
Services
Trade
2022
Payments processing accuracy⁹
>99.999999%
For footnoted information, refer to slide 49
JPMORGAN CHASE & CO.
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