IDFC FIRST Bank Merger and Performance Update

5a. Building the right culture of trust, transparency and customer first is a foundation block for the bank Foundation Customer focused We put the customer's interest first by putting ourselves in the customers' situation and viewing things from their perspective G Collaborative We develop, maintain and strengthen relationships with both internal and external stakeholder Empowered We trust our employees' ability to be successful, especially at challenging new tasks; delegating responsibility and authority #alwaysyoufirst Values Our Cultural Tenets to guide every action we take 7 Action oriented Innovative We constantly strive to innovate in the customer's interest Decisive We exercise best judgement by making sound and well-informed decisions We consistently demonstrate focus, initiative and energy to deliver our promise of delighting customers When IDFC First Bank was formed with the merger between erstwhile Capital First and erstwhile IDFC Bank, we deliberated a lot on what our founding theme should be and finalized on the theme 'Always You First' - where 'You' refers to our customer. This theme cuts across the entire organization and binds the bank to a single theme Our Mission We want to touch the lives of millions of Indians in a positive way by providing high-quality banking products and services to them, with particular focus on aspiring consumers and entrepreneurs of our new India, using contemporary technologies 9 IDFC FIRST Bank

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