Pharma Update

New customer engagement model driving future growth Integrated customer experience and greater agility How we are changing Impact we see today Roche experts Roche Primary Point of Contact 오 2000 CO Empowered teams organized around local healthcare markets, with accountability for the whole portfolio 1 Successful uptake of new products (e.g. Vabysmo) 2 Increased P&L flexibility 3 Flexibility in resource deployment to higher impact channels (e.g. digital patient support) • Improved customer experiences and partnerships with a reduced number of broader and more impactful roles 4 Positive customer feedback • Delivering coordinated, personalized experiences through all channels P&L=Profit and loss Roche 41

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