FY 2018 and Q4-18 Results

Expenditure trends Total costs rose marginally [4.1%] in 2018... below the three year average of 4.8% per annum. Computing costs grew by 10%, which is in-line with our digital strategy and core banking replacement Staff costs Admin costs Premises/ equipment cost Computing NLL Total KEY DRIVERS operating costs Staff Costs salaries, YOY: 2.8% (10.9%) training, additional staff, 6.9% 10.1% 64.8% 4.1% staff rentals CAGR 6.5% (6.3%) 7.7% 23.5% 13.8% 7.4% Admin Costs marketing, GROUP EXPENDITURE Telco, VAT 887 [km] 852 Premises costs buildings, 770 382 372 337 184 123 141139 158 172 164 149 108 26 20 33 Staff costs Administration costs Premises and Computing equipment Non lending losses 2016 ■2017 2018 FY 2018 and Q4-18 Results Total operational costs depreciation, generators, electricity Computing Costs - software maintenance, licenses, data links Non Lending loss deficiencies, fraud, write- offs [one off write-offs, e.g. loss of aircraft] BSP 10

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