Strategic M&A: Foundation for Our Business

The Digital Zone: Improving the Customer Experience Reimagining Customer Support Starting with the customer experience Customer self-service • Data-driven response automation Data and insight to speed feedback on product usage and opportunity Digitizing Renewals • Automated renewals • Customer outreach Predictive analytics Risk identification Expansion opportunities Harnessing AI Renewal risk scoring Identifying expansion opportunity Virtual assistant opentext™ OpenText Confidential. ©2021 All Rights Reserved. 54

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