Investment Bank Investor Presentation
Section 3. Realistic plans to deliver on commitments
Becoming the 'Go-To' Investment Bank
Client
Being a strategic partner for our clients by providing long term
strategic advice and solutions
Providing best in class client experience via the use of technology
combined with seamless and efficient execution
Developing highest standards of client conduct through enhanced
product suitability framework
Colleague
Providing world class opportunities for career progression and
global mobility
Delivering industry leading solutions for clients
• Rewarding competitively for performance
Embracing diversity and inclusion
36 | Investment Bank Investor Presentation | 28 June 2013
Conduct
Transforming control environment front to back through
enhanced supervision practices, improved standardisation and
increased automation
Institutionalising culture with values and behaviours workshops
completed for all staff and balanced scorecard performance
management to be rolled over the next 18 months
Citizenship
Contributing to growth: Providing advisory and financing
solutions for corporate, institutional and government clients
• The way we do business: Actively managing the social and
environmental impacts of what we do
Supporting our communities: Contributing over 45,000
staff volunteer hours in 2012
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