2020 Results Announcement
Enabling our Colleagues and Communities to thrive
Colleagues
Strong improvement in Engagement & Culture
Bank of Ireland 2020 Results Announcement
Communities
Supporting our Communities during the Pandemic
80%
75%
70%
65%
77%
Irish mortgage
market share
increased by 2%
+25.5%
€2.0bn new
lending to
Irish SMEs
60%
66%
62%
55%
Q4 2019
67%
Q4 2020
Colleague engagement Culture embedding
87% of colleagues believe the Group is quickly adapting to the
changing ways of working, and 94% believe the Group is keeping
them informed about the impact of COVID-19 on their working life
Additional flexible Ways of Working supports; > 75% of
colleagues currently working from home
Over 280k visits to the Group's digital learning platform, with >
80% of colleagues engaging in non-mandatory, online training
"With Pride" LGBT+ Network recognised as market-leading with
two industry Diversity & Inclusion awards
Female talent representing 47% of all new senior appointments
in H2 (2020: 41%), on track to achieve 50:50 gender target in
2021
Residential
development
lending fund
increased by
€0.4bn
to
€2bn
€4m Begin
Together campaign
to support
communities
and the arts
Supporting house building and new home supply for
communities across Ireland; in 2020 approved loans to finance
the development of c.2,300 new homes, including 675 homes
for social housing
'Cares about community' increased +5 points to 42%, driving an
improvement in relationship NPS in 2020
New Responsible and Sustainable Business (RSB) strategy
'Investing in Tomorrow' launched
Distributed €1m in emergency funds for c.150 island of Ireland
charities and communities impacted by COVID-19
Over 50% of Irish schools participating in BOI Youth Financial
Literacy Programme
Bank of Ireland
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