Bank of Ireland Financial Overview

Bank of Ireland Strategic pillars supporting growth and improved Customer experience... 1 Stronger relationships +75k Increased product holdings¹ y/y +8% 2 Simpler business -5% New-to-bank customer growth² in 2023 Customer complaints³ y/y Growing Customer numbers +18% Active digital users4 y/y Better Customer outcomes Q219 Q419 Q220 Q420 Q221 Q421 Q222 Q422 Q223 Q423 H119 H219 H120 H220 H121 H221 H122 H222 H123 H223 Total customers Relationship NPS Customer Effort Score (CES) Total complaints For footnotes please refer to slide 38 7

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