CAZOO Investor Presentation

Cazoo is delivering a better online car buying experience with an NPS of 80+ Patrícia Costa 1 review Gill A 1 review Verified 15 hours ago Trustpilot Cazoo Reviews 3,922 ⚫ Excellent 4.8 Amazing service Updated 2 days ago I don't remember the last time I recommended a company or brand to anyone! The experience from start to end was amazing and even with a dead battery - I'm still a very happy customer. Tom was awesome in advising me on how to get this sorted and I love how flexible you guys were with everything and so customer centric . (and I never waited more than like 30 seconds on the phone and email responses within the hour.. Wow). Cazoo - great idea, incredible execution and amazing people (if you're hiring and looking for a Product Marketing person please shout ). Excellent Customer Service Excellent Customer Service - Friendly, helpful & Polite Staff, Found website Informative plus easy to use. Whole process very quick/efficient. Re-assuring to have the 7 days to then test to confirm any problems etc when delivered.. Staff very thorough & patient - answered all my questions.. Upon delivery you are not rushed & are introduced to your new car & shown around accordingly with relevant advices/your queries answered etc - Altogether for me it was a better experience than I had Initially anticipated (especially with us all having to cope with a Pandemic) I would, therefore recommend Cazoo. grant buxton 1 review David Havercroft 2 reviews *** Verified 4 hours ago NPS Score 80+ Verified Hassle free car buying! 4 hours ago I've purchased many cars over the years and I must say my most recent purchase through Cazoo has been the smoothest! The thought of buying a car without seeing it was a little daunting but I was re-assured by the detailed photos that were available before purchase. They do also have the 7 day test drive period as additional assurance too. I purchased on a Tuesday and I took delivery on the Sunday of that same week. The car was exactly as described and the delivery driver was incredibly friendly and helpful. The new car arrived exactly when we'd agreed and I didn't have to travel anywhere to see it. Everything was sorted from the comfort of my own home. I also part exchanged my old car which was collected when they dropped off my new one. A completely hassle free process which I would thoroughly recommend to anyone. There was a minor problem with one of the keys not working but this was dealt with quickly and efficiently. This genuinely was a first class experience!!! Car exactly as shown online Car exactly as shown online, fast, friendly and efficient delivery and part exchange process. Very happy with the process overall and will be using Cazoo again. Brian Ross 7 reviews Verified Car was delivered exactly on time and... 2 days ago Car was delivered exactly on time and exactly as described. Delivery driver was helpful, polite and efficient. Car was immaculately presented - looked like a new car, inside, outside and under the bonnet even though it was 17 months old with 13,100 miles and I thought the price was very fair. Source: NPS Score as of 22-Feb-2021 CAZOO Investor Presentation - March 2021 21

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