Corporate Banking Investor Presentation

Hedging Product Redress Dealing effectively with hedging products redress • We have a dedicated program reviewing Interest Rate Hedging Products sold to clients Process is complex: - - 600+ FTEs mobilised to date (excl. Skilled Persons) 3,000 (avg.) pages of documentation per client Weekly meetings with the FCA and regular interactions with other stakeholders Our rigorous approach is being noticed: Barclays is the only bank to have produced a guide to the review and a comprehensive website, the best approach towards suspension of payments, and the most helpful and the most customer-centric bank Bully-Banks Customer Campaign Group February 2013 19 | Corporate Banking Investor Presentation | 1 May 2013 66 BARCLAYS

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