Sinch Mergers and Acquisitions Presentation Deck

Use case: Empowering the mobile workforce Raised productivity for the largest food delivery platform in Latin America Challenge • 120k couriers on motorbike delivering food for iFood ● ● ● Many situations require conversations between the customers, couriers, and iFood Challenging for to answer effectively and quickly as volumes are increasing 7k Tickets resolved Solution Chatbot available through in-app messaging with integration to iFood Zendesk environment ● ● ● WAVY Al and Natural Language Processing to help resolve common use cases Automatic processing of main uses cases "Restaurant delayed", "Can't find location" and "Client can't pay" 5min 93% Time to completely solve tickets Customer satisfaction score (CSAT) ifood 12

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