Sinch Mergers and Acquisitions Presentation Deck
CPaaS throughout the customer journey
Marketing
Generate leads
• Add revenues
• Reduce churn
Rich SMS with dynamic
mobile landing page
Personalized video to
prevent bill shock
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Operations
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Use CPaaS
functionality in own
apps and products
Improve efficiency
Reduce cost
• Number verification
Number masking
Mobile boarding pass
Appointment reminders
One Time Passwords
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Customer Service
Handle customer
support
Improve customer
experience
Reduce contact
center cost
WhatsApp as
complement to phone
Bots and Al to automate
conversations
CPaaS, for Communications-Platform-as-a-Service, is a cloud-based, multi-layered middleware that simplifies the integration of communications capabilities
such as voice, messaging and video into applications, services or business processes. Read more at Gartner.comView entire presentation