#1CARECLOUD: REDEFINING THE NEXT GENERATION OF HEALTHCARE Nasdaq Global Market: CCLD, CCLDP, CCLDO Investor Presentation December 2023 A leading provider of technology-enabled services and solutions that redefine the healthcare revenue cycle O CareCloud, Inc. 2023 CareCloud#2Safe Harbor Statements This presentation contains forward-looking statements within the meaning of the federal securities laws. These statements relate to anticipated future events, future results of operations or future financial performance. In some cases, you can identify forward-looking statements by terminology such as "may," "might," "will," "shall," "should," "could," "intends," "expects," "plans," "goals," "projects," "anticipates," "believes," "seeks," "estimates," "forecasts," "predicts," "possible," "potential," "target," or "continue" or the negative of these terms or other similar terms and phrases. Our operations involve risks and uncertainties, many of which are outside our control, and any one of which, or a combination of which, could materially affect our results of operations and whether the forward-looking statements ultimately prove to be correct. Forward-looking statements in this presentation include, without limitation, statements reflecting management's expectations for future financial performance and operating expenditures, expected growth, including our ability to continue as a going concern, to raise additional capital and to succeed in our future operations, profitability and business outlook, increased sales and marketing expenses, and the expected results from the integration of our acquisitions. O Forward-looking statements are only current predictions and are subject to substantial known and unknown risks, uncertainties, and other factors that may cause our (or our industry's) actual results, levels of activity, performance, or achievements to be materially different from those anticipated by such statements. These factors include our ability to: Manage our growth, including acquiring, partnering with, and effectively integrating acquired businesses into our infrastructure and avoiding legal exposure and liabilities associated with acquired companies and assets; • Retain our clients and revenue levels, including effectively migrating new clients and maintaining or growing the revenue levels of our new and existing clients; • Maintain operations in our offshore offices in a manner that continues to enable us to offer competitively priced products and services; • Keep pace with a rapidly changing healthcare industry; Consistently achieve and maintain compliance with a myriad of federal, state, foreign, local, payor and industry requirements, regulations, rules, laws and contracts; • Maintain and protect the privacy of confidential and protected Company, client and patient information; • Develop new technologies, upgrade and adapt legacy and acquired technologies to work with evolving industry standards and third-party software platforms and technologies, and protect and enforce all of these and other intellectual property rights; • Attract and retain key officers and employees, and the continued involvement of Mahmud Haq as Executive Chairman and A. Hadi Chaudhry as Chief Executive Officer and President, all of which are critical to our ongoing operations, growing our business and integrating of our newly acquired businesses; • Comply with covenants contained in our credit agreement with our senior secured lender, Silicon Valley Bank a division of First-Citizens Bank & Trust Company and other future debt facilities; Pay our monthly preferred dividends to the holders of our preferred stock; • Compete with other companies developing products and selling services competitive with ours, and who may have greater resources and name recognition than we have; • Respond to the uncertainty resulting from the ongoing Covid-19 pandemic and the impact it may have on our operations, the demand for our services, our projected results of operations, financial performance or other financial metrics or any of the foregoing risks and economic activity in general; and • Keep and increase market acceptance of our products and services. Although we believe that the expectations reflected in the forward-looking statements contained in this presentation are reasonable, we cannot guarantee future results, levels of activity, performance, or achievements. In this presentation, we disclose certain non-GAAP historical and projected financial measures, including Adjusted EBITDA. We believe that these non-GAAP financial measures provide useful information to both management and investors by excluding certain items and expenses that are not indicative of our core operating results or do not reflect our normal business operations. Our use of non-GAAP financial measures has certain limitations in that such non-GAAP financial measures may not be directly comparable to those reported by other companies. We seek to compensate for the limitation of our non-GAAP presentation by providing a detailed reconciliation of the non-GAAP financial measures to the most directly comparable U.S. GAAP measures. Investors are encouraged to review the related U.S. GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable U.S. GAAP financial measures. The statements in this presentation are made as of the date of this presentation, and the Company does not assume any obligations to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made. CareCloud O CareCloud, Inc. 2023 1#3I created CareCloud as an answer to what seemed to be a formidable problem at the time. It was built from the ground up using tenacity and resilience, and it is through these virtues that CareCloud continues to thrive. The CareCloud team was and continues to be uniquely positioned to excel in the most challenging environments. Mahmud Haq Founder, CareCloud TBC NASDAQ LISTED CareCloud#4CareCloud at-a-Glance CareCloud provides technology-enabled revenue cycle management and a full suite of cloud-based solutions that help clients increase financial and operational performance, streamline clinical workflows and improve the patient experience. Solution offerings include revenue cycle management (RCM), practice management (PM), electronic health records (EHR), patient experience management (PXM), business intelligence, digital health, as well as premier HIT consulting and on-demand staffing. Initial Public Offering CareCloud was founded in 2000, IPO in 2014 -3,900 Employees 3,900 global employees with more than 400 research & development and information technology staff members Industry Leaders Industry leading software platforms across clinical, financial and patient experience 40,000 Providers Approx. 40,000 providers leveraging our products and services in 80 medical specialties $. $6 Billion Powering healthcare transactions at scale including $6 billion in insurance claims & patients' receivables 2,600 Medical Practices Serving more than 2,600 large & small medical practices, hospitals & health systems in all 50 states $31.8 2017 Annual Revenues 2017-2022 CAGR: 34% $50.5 2018 $64.4 2019 $105.1 $139.6 $138.8 2020 2021 2022 O CareCloud, Inc. 2023 3#5Proven Leadership Team Mahmud Haq Founder & Executive Chairman • Former CEO of Compass International Services (Nasdaq: CMPS); completed 14 acquisitions in 18 months, grew revenue to -$180M run-rate, and acquired by NCO Group • Increasing senior positions at American Express B.S., Aviation Management, Bridgewater State College M.B.A., Finance, Clark University Steve Link Chief Operating Officer • 30 years of experience in the healthcare and financial services industries, including 8.5 years at athenahealth B.A., Business Administration, New England College of Business • Black Belt Certification, Six Sigma Qualtec A. Hadi Chaudhry President, Chief Executive Officer & Director • Joined in 2002 • Previously served as Manager of IT, General Manager, Chief Information Officer, and VP of Global Operations • Extensive healthcare IT experience, including various roles in the banking and IT sector B.S., Mathematics & Statistics; numerous IT certifications Karl Johnson President, CareCloud Force More than 30 years of experience in hospital administration & physician management Founded a large physician management company in 1997 which was acquired by CareCloud in 2016 B.S., Healthcare Administration, Brigham Young University M.B.A., Healthcare Administration, Brigham Young University Larry Steenvoorden Chief Financial Officer • Accomplished financial executive with more than 30 years of experience in healthcare, life science, and med-tech sectors 15 years of experience at Siemens AG with M&A and external reporting •B.S., Accounting, University of Delaware M.B.A., Finance, Rider University Dwight Garvin Executive Vice President & Chief Operating Officer, medSR • More than 30 years of experience in healthcare technology, including tenures at athenahealth, Cerner and Deloitte Consulting B.S., Medical Technology & Clinical Laboratory Science, Auburn University M.B.A., Business Administration, University of Alabama, Manderson Graduate School of Business O CareCloud, Inc. 2023 4#6Patient Experience Higher demand for better experience & tech due to patient burden Enhances the patient experience with 'digital front-door' tools like check-in, eligibility, and pre- authorization CareCloud Physician Burnout Healthcare Provider Pain Points Doctors working harder and getting paid less workflows Digitizes and automates physician $ Transition to Value-Based Care $ Provides analytics to help stratify risk, report on utilization trends, and measure outcomes Reimbursement Challenges Transition requires risk-taking, different model for care delivery CareCloud's Value Proposition Increased coding complexity Administrative Burden Improves compliance and reduces regulatory complexity Physicians spending more time entering data, less time with patients Improves cash collections and removes billing and scheduling burden from providers M Staffing Staffing shortages and labor inflation Alleviates staffing shortages with short- and long-term workforce augmentation O CareCloud, Inc. 2023 5#7Enabling a Broad Spectrum of Clients and Partners 2 Small Medical Practices 198 CareCloud Large Physician Groups Hospitals & Health Systems Industry Partners O CareCloud, Inc. 2023 6#8CareCloud's End-to-End Healthcare Solutions TECHNOLOGY- ENABLED RCM Revenue Cycle Management Medical Coding • Provider Credentialing • Robotic Process Automation CareCloud Redefining the next generation of technology-enabled revenue cycle solutions CLOUD-BASED SOFTWARE Electronic Health Records • Practice Management Software Patient Experience Management Business Intelligence • Customized Cloud Applications DIGITAL HEALTH Chronic Care Management Remote Patient Monitoring Telemedicine Solutions HIT PROFESSIONAL SERVICES & STAFFING • Professional Services & Consulting • Strategic Advisory Services • Workforce Augmentation MEDICAL PRACTICE MANAGEMENT Medical Practice Management Services O CareCloud, Inc. 2023 7#9Artificial Intelligence CareCloud cirrusAl Cirrus + CareCloud Google Cloud Created through our partnership with Google Cloud to bring enhanced Generative Al capabilities into our technology-enabled solutions Patient Encounter → Cirrus Guide Al-Powered Clinical Decision Support Cirrus Chat Al-Powered Virtual Assistant Diagnosis Physical Exam Patient Instructions (Plan of Care) Cirrus Chat How do I place orders for electronic prescriptions? X How to schedule an appointment? Was this helpful? Absolutely you can initiate electronic prescriptions within the EHR system with these steps: 2. Locate and search for the specific patient 3. Access the medication section found in the Encounter Patient Center 4 Click the Add icon, which will open the Benett Plan window. Proceed by selecting Use None to advance 5. A medication window will appear here, choose the medication for the prescription 6. Opt for the Rx option to enable electronic prescription (e-prescriptions 0 O CareCloud, Inc. 2023 8#10Artificial Intelligence Microbots CareCloud Microbots are "Al Digital Workers" that use Microservices & APIs enabling simple handshakes between disparate EHR, PM and Enterprise systems to automate repetitive, manual tasks. Claim Status Contract Payment Alerts Robotic Process Automation Platform Agnostic Applications Eligibility Denial ****** Self-Pay Eligibility Auto Adjustments Medical Record Attachments $ Payment Posting Health & Wellness Checks Authorization Confirmation Timely Filing Alerts O CareCloud, Inc. 2023 9#11Digital Health CareCloud wellness CareCloud Chronic Care Management HYPERTENSION A transformational suite of digital health solutions DIABETES Q 19 HIGH CHOLESTEROL OBESITY Improving patient satisfaction by proactively managing multiple chronic conditions outside the clinical setting. Remote Patient Monitoring 100 = Enabling proactive patient engagement by monitoring real-time health data with connected devices. O CareCloud, Inc. 2023 10#12A Multi-faceted Growth Strategy Organic Growth Aligned focus on growing market share by acquiring net new customers Dedicated sales teams across market segments Introducing new digital health solution suite, providing benefits to providers and patients Sales initiatives on cross-selling to drive expanding share-of- wallet CareCloud + Partnerships Convert smaller competitors into customers FORCE: Leverage CareCloud's technology and/or on-demand workforce capabilities, including white-labeled revenue cycle management Channel partner strategy to resell our software and services + Acquisitions Acquire revenue cycle management companies and complementary businesses Leverage efficiency and lower costs to grow adjusted EBITDA O CareCloud, Inc. 2023 11