Operational Excellence and Employee Training Overview

WHAT IS UNIFIED RETAIL? Integrating our offline, online and social channels into one ecosystem OFFLINE SALES • MAP stores • Brand mono stores • Wholesale ANALYZE DIGITAL DATA CRM/ loyalty MAP Mitra Adiperkasa Social commerce BRAND f MANAGER & ONLINE SALES MIM • MAPemall → MAPCLUB.com MAP CLUB • Member acquisition Multi-brand sites MAP • Member reactivation • • Mono-brand sites MAP 3rd party marketplaces • Member customer service 10

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