Operational Excellence and Employee Training Overview

DIGITAL PERFORMANCE (IDR bn, %) MAP Mitra Adiperkasa CONTRIBUTION BY CHANNEL DIGITAL SALES PERFORMANCE 1Q20 % to sales 2Q20 3Q20 4Q20 1Q21 2Q21 3.5% 27.3% 11.4% 10.5% 10.2% 10.7% 3Q21 4Q21 1Q22 24.8% 11.0% 10.3% 731 698 574 580 3rd party marketplace 42% D Own sites 58% CONTRIBUTION BY SEGMENT 164 F & B 19% 518 488 440 386 Active 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 37% Dept Store 12% Digimap 11% Fashion 22% 1Q22 Sales Contribution 10.3% 1Q22 Growth YoY (%) 31.9% 20

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