#1Al Rajhi Bank Investor Presentation 3Q 2020 Investor Pack مصرف الراجحي Al Rajhi Bank#2مصرف الراجحي Al Rajhi Bank 1 The World's Leading Islamic Bank 03 4 3Q 2020 Financial Results Overview 26 Islamic Banking, Everywhere Key Messages 04 Progress Against Guidance 27 28 The Blue Chip Islamic Bank 05 Top 10 Facts 08 Assets, Financing & Funding 29 Market Shares 60 Net Income Trends 09 Al Rajhi Bank Market Performance 12 Awards and Values 14 ESG Highlight 16 2 Saudi Arabia's Macro-Economic Environment 17 3 Al Rajhi Bank Strategy 2020 20 Vision 2030 21 Financial Sector Development Program 22 Strategy Update 23 Al Rajhi Bank The Blue Chip Islamic Bank 2 Operating Income Expenses Asset Quality Capitalisation 32 30 34 35 38 5 Operating Results 40 Retail Banking 41 Corporate Banking 42 Treasury 43 Investment Services & Brokerage 44 00 6 Appendix, ESG Information & Disclaimer 45 3Q 2020 Investor Presentation#3Al Rajhi Bank The World's Leading Islamic Bank مصرف الراجحي Al Rajhi Bank 0 3#4Al Rajhi Bank Islamic Banking, Everywhere At a glance Presence & Branches مصرف الراجحي Al Rajhi Bank Islamic NPB Deposits Kuwait Customers Jordan 546 5,261 100% Banking 94% 2 % of Total Deposits 10 9+ Branches ATMs million NPS Digital: Manual High 80:20 Banking Ratio FY2019 Strategic Highlights Avg Transactions/mth 228 million 5.5+ million Training Days 71 thousand 545 Saudi Arabia 16 Malaysia FY2019 Financial Highlights 228 168,665 POS Remittance Centers Largest network in Saudi Arabia Digital Customers 10.1 11.3 Group 5.8 6.4 Retail Banking Net Income Net Income Before Zakat 2018 2019 2018 2019 +12% +11% Volunteering Hrs 14.1 thousand ■ 6.4% Gross Financing Growth 19.9% CAR 2.2 1.7 0.17% Cost of Funds 2018 2019 Al Rajhi Bank The Blue Chip Islamic Bank 4 Corporate Banking Net Income +28% 3Q 2020 Investor Presentation#5ΑΙ Rajhi Bank What makes us "The Blue Chip Islamic Bank" Institutional Status - World's #1 Islamic Bank (by Assets; SAR bn) Large and Growing Market Cap (in SAR bn) 384 مصرف الراجحي Al Rajhi Bank 163 142 237 238 103 105 168 85 127 RAJHI DIB Source: Bank Financial Statements 2019 Low Volatility (90D) 50 40 30 20 10 0 KFH QIB ADIB Low Bid / Ask Spread (bps) 30 36.50 25 20 15 10 2015 2016 2017 2018 2019 Source: Tadawul High Stock Turnover Velocity (%) 18.6 55% 5 31/3/20 30/6/20 0 31/3/19 Source: Bloomberg The Blue Chip Islamic Bank 30/6/19 30/9/19 31/12/19 31/3/20 30/6/19 30/9/19 Source: Bloomberg Al Rajhi Bank 31/12/19 45% 42% 30% 66% 2018 2019 2016 2017 2015 Source: Tadawul 5 3Q 2020 Investor Presentation#6مصرف الراجحي Al Rajhi Bank, The Blue Chip Islamic Bank Robust balance sheet with 93% non-profit-bearing deposits at 2019 Al Rajhi Bank Total Assets (SARbn) Capital Ratios (%) 23.3% 22.0% +13.1% 20.1% 340 343 364 384 22.2% 19.9% 20.9% 2016 2017 2018 2019 Total Liabilities (SARbn) Al Rajhi Bank 288 287 +15.7% 316 333 2016 2017 2018 2019 The Blue Chip Islamic Bank 6 19.0% 18.8% 2016 2017 2018 2019 - T1 ratio ――TC ratio Total Liabilities Mix By Type (SARbn) 333 Other SAR 18bn Deposits SAR 312bn As at 31 December 2019 Banks SAR 2bn 3Q 2020 Investor Presentation#7The Blue Chip Islamic Bank Outstanding foundation and strong returns Return on Equity (%) 19.82% 20.49% 16.65% 17.24% 2016 2017 7.01% 2018 ROE Before Zakat - ROE After Zakat Net Profit Margin (%) Al Rajhi Bank 2019 +7bps +33bps +47bps 4.35% 4.42% 4.75% 5.22% 2016 2017 2018 2019 The Blue Chip Islamic Bank 7 مصرف الراجحي Al Rajhi Bank Return on Assets (%) 2.94% 2.49% 2.68% 2.76% 2016 Cost of Funds (%) 1.04% 2017 2018 ROA Before Zakat ― ROA After Zakat 2019 +1bps -2bps 0.19% 0.20% -1bps 0.18% 0.17% 2016 2017 2018 2019 3Q 2020 Investor Presentation#8Top 10 Facts about Al Rajhi Bank Largest Islamic Bank worldwide #1 Bank in KSA 1 6 (by Assets & Market Cap) (by number of customers) #1 Retail Bank in Middle East 2 (Retail Deposits & Income) مصرف الراجحي Al Rajhi Bank #1 Distribution network in Middle East 7 (by # of Branches, POS, ATMs, Remittance Centers) One of the highest NPB deposit ratios 3 8 #1 Banking transactions in KSA (94% Non-profit bearing deposits) (325mn per month, avg) #1 Bank capitalisation in GCC 4 (19.3% Total Capital ratio) 5 High NPS in KSA (maintained high score in KSA) Al Rajhi Bank The Blue Chip Islamic Bank 8 #1 Bank for remittances in Middle East 9 (by payment value) 10 #1 Bank brand in KSA (Brand Power Score) 3Q 2020 Investor Presentation#9What sets Al Rajhi Bank apart ARB has the largest retail banking business in the Middle East مصرف الراجحي Al Rajhi Bank Market Share - Current Accounts -60bps Market Share - Deposits +170bps 25.1% 25.1% 24.8% 25.2% 24.5% 9+ Million 16.3% 16.2% 17.1% 17.3% 18.0% IIIII FY 16 FY 17 FY 18 FY 19 2Q 20 #1 in Saudi Arabia Customers #1 in Saudi Arabia Al Rajhi Bank The Blue Chip Islamic Bank 9 FY 16 FY 17 FY 18 FY 19 2Q 20 #2 in Saudi Arabia 3Q 2020 Investor Presentation#10Al Rajhi Bank's Leading Network The Bank has a large distribution network in Saudi Arabia... #1 in Branches Market Share - Branches مصرف الراجحي Al Rajhi Bank #1 in ATMs Market Share - ATMs +obps +290bps 26.4% 26.6% 26.5% 26.2% 26.4% 25.0% 26.2% 26.8% 27.6% 27.9% FY 16 FY 17 FY 18 FY 19 2Q 20 #1 in POS Market Share - POS (Terminals) FY 16 FY 17 FY 18 FY 19 2Q 20 #1 Remittance Centres Market Share - Remittance Centers +400bps +90bps 23.2% 24.9% 23.8% 26.3% 27.2% 29.7% 31.0% 32.2% 30.6% 30.6% FY 16 Source: SAMA FY 17 FY 18 FY 19 2Q 20 Al Rajhi Bank The Blue Chip Islamic Bank 10 10 FY 16 FY 17 FY 18 FY 19 2Q 20 3Q 2020 Investor Presentation#11ARB has a unique franchise We capture high market share across key products #1 in Personal Loans Market Share - Personal Loans #1 in Auto Loans Market Share - Auto Loans مصرف الراجحي Al Rajhi Bank -240bps -610bps 40.4% 39.6% 38.7% 37.7% 38.0% 52.7% 52.7% 51.3% 46.8% 46.6% FY 16 FY 17 FY 18 FY 19 2Q 20 #1 in Mortgages Market Share - Mortgages FY 16 FY 17 FY 18 FY 19 2Q 20 Challenger Position in Corporate Loans Market Share - Corporate Loans 21.6% 25.4% +1370bps 27.9% 32.3% 35.3% -40bps 7.1% 7.7% 7.3% 6.7% 6.7% FY 16 FY 17 FY 18 FY 19 2Q 20 Al Rajhi Bank The Blue Chip Islamic Bank 11 FY 16 FY 17 FY 18 FY 19 2Q 20 3Q 2020 Investor Presentation#12مصرف الراجحي ARB Market Performance Al Rajhi Bank maintained its momentum and outperformed its peer group Share Price Performance Top 3 KSA Banks (Monthly; Rebased to 100) Al Rajhi Bank 220 200 180 160 140 120 100 80 00 60 40 RAJHI NCB RIYAC TASI RAJHI, 184 Key Metrics Closing Price Market Cap Market Cap / % Industry Market Cap / % Tadawul Shares outstanding 90D Volatility 30 Sep 2020 SAR 65.7 SAR 164.3 bn 28.17% 1.80% 2.500 bn 36.5 RIYAC, 133 Price/Earnings 16.77x Price / Book 3.16 x TASI, 112 NCB, 104 Dividend Yield 5.19% Return on Equity 19.16% Return on Assets 2.48% DPS (2019) 3 SAR Sources: Bloomberg; Tadawul; RAJHI Financials 30/09/15 31/03/16 30/09/16 31/03/17 30/09/17 31/03/18 30/09/18 31/03/19 30/9/19 31/03/20 30/9/20 Ratings Al Rajhi Bank NCB Riyad Bank Finance House Bank Kuwait Dubai Islamic Qatar Islamic Bank Abu Dhabi Moody's Islamic Bank S&P Fitch A1 BBB+ A- Rebased to 100 184 104 133 170 79 144 97 As of 30 Jun 2020 65.7SAR 37.15SAR 18.64SAR 661KWD 4-32AED 16.5QAR 4.29AED Source: Stock Exchanges Al Rajhi Bank The Blue Chip Islamic Bank 12 3Q 2020 Investor Presentation#13Market Performance Market cap and liquidity ensures high index weighting Highlights مصرف الراجحي Al Rajhi Bank ARB has the highest weight in the MSCI GCC Index... ☐ Highest weight in MSCI GCC Index (11.98%). # Top 10 Constituents Float Adj Country Highest weight in the sector and second highest weight in TASI. ■Foreign ownership reached 9.65% at end of Q3. Mkt Cap Index Weight (%) Sector 1 Al Rajhi Bank KSA 41.60 11.98% Financials 2 QATAR NATIONAL BANK QAT 22.62 6.50% Financials 3 SAUDI BASIC IND CORP KSA 21.21 6.09% Materials 4 SAUDI ARAMCO KSA 21.06 6.05% Energy 5 NATIONAL BANK OF KUWAIT KW 18.47 5.31% Financials 6 SAUDI TELECOM CO KSA 16.06 4.61% Comm srvcs 7 NATIONAL COMM BANK KSA 14.86 4.27% Financials 8 KUWAIT FINANCE HOUSE KW 9.10 2.62% Financials 9 SAMBA FINANCIAL GROUP KSA 8.61 2.47% Financials 10 FIRST ABU DHABI BANK Source: MSCI Fact Sheet; 30 Sep 2020 UAE 8.35 2.40% Financials 181.94 52.28% ARB has consistently strong trading volumes... Cumulative Monthly Trading Volumes (mn) 1,650.8 995.8 1,134.7 1,122.0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Al Rajhi Bank ――2017-2018 - 2019 2020 The Blue Chip Islamic Bank 13 ...and room for foreign ownership 9.65% 49% RAJHI Foreign Ownership RAJHI Foreign Ownership Limit 3Q 2020 Investor Presentation#14Awards Recent international recognition Global Awards Regional Awards مصرف الراجحي Al Rajhi Bank EUROMONEY AWARDS FOR EXCELLENCE 2019 Best Bank in Saudi Arabia (3 consecutive years 2017, 2018, 2019) Banker Best Bank in GCC Fastest Growing Bank in KSA Most Innovative Bank in KSA Best Retail Bank in KSA BEST BAN BANK AWARD 2012 GEORANCE Best Financial Institution in Saudi Arabia AMIC RE ISLAMIC RETAIL BANKING ■ Strongest Islamic Retail Bank in the World Strongest Islamic Retail Bank in the GCC ■ Strongest Islamic Retail Bank in the MEA The Banker Largest Bank in the world in terms of Sharia Assets WORLD HRD CONGRESS GCC Best Employer Brand Award The Banker Bank of the year 2017 SAUDI ARABIA Best Bank in Saudi Arabia (2 consecutive years 2017 & 2018) middle east investor relations association Most Improved Investor Relations Team - Blue- Chip (2018) Best Investor Relations in the Middle East (2019) Best Investor Relations in KSA (2019) Best CFO in the Middle East (2019) Best Investor Relations Professional (2019) Al Rajhi Bank The Blue Chip Islamic Bank 14 3Q 2020 Investor Presentation#15Our Values Integrity & Transparency Passion to Serve Our Customers Solution Oriented نعيش قيمنا Living the Values مصرف الراجحي Al Rajhi Bank Modesty Humility in everything we do Openness and highest standards of corporate & personal ethics Innovativeness Nurturing imagination and fostering creativity A strong commitment to anticipate and address customer needs Meritocracy Defining, differentiating and reinforcing excellence in people Helping our customers achieve their objectives Care for Society Contributing towards a better tomorrow Al Rajhi Bank The Blue Chip Islamic Bank 15 3Q 2020 Investor Presentation#16ESG Highlights As of FY 2019 unless stated otherwise Al Rajhi Bank مصرف الراجحي Al Rajhi Bank SAR 430bn Total Assets 32% of loans and project finance integrate ESG factors SAR859mn Zakat paid 94 Social responsibility programs in 29 cities 1,198 Sharia Board Resolutions 40% growth in female employees since 2015 SAR 7.5bn Dividend Distribution (74% Pay-out) SAR 8.3bn Net Profit before Zakat ISO Green Certification for new head office building Financial Sustainability SAR 3.1bn in salaries and benefits paid 16,265 of volunteering hours Clocked 134 Policies & Frameworks 15% total number of female employees 80:20 SAR 2.5bn Digital to Manual Ratio in financing for SMEs 71,000+ total training days 8/11 Independent Board Directors Environmental Social The Blue Chip Islamic Bank 16 67% growth in female customers since 2015 Governance Gender Diversity 9M 2020 3Q 2020 Investor Presentation#17KSA's Macro-Economic Environment مصرف الراجحي Al Rajhi Bank 0 17#18KSA Economic Outlook Covid-19 outbreak and low oil prices poses unprecedented environment مصرف الراجحي Al Rajhi Bank رؤية VISION 2030 المملكة العربية السعودية KINGDOM OF SAUDI ARABIA Expenditures/ Revenue GDP Growth/ Brent Oil Price 71.19 64.37 54.13 52.32 43.64 4.1 1.7 2.4 0.3 -0.7 47.07 41.19 -5.4 2015 2016 2017 2018 2019 2020 3.1. 2021 IGDP Growth, constant prices (%) --Brent Crude (USD/ bbl) Source: IMF, U.S. Energy Information 3M SAIBOR/Inflation 2,312 2,009 1,862 1,862 1,873 * 1,700* 2.1% 1.3% 1,001 613 1,079 1,059 1,068 936 906 927 930 692 770 519 2015 2016 General government total expenditure Al Rajhi Bank 2017 2018 General government revenue The Blue Chip Islamic Bank -0.9% 2.6% -0.1% 3.60% 3.70% 0.9% 2.1% 1.8% 1.2% 2.5% 0.7% 2.6% 2019 2020 2015 2016 2017 2018 2019 2020 2021 SAMA asset reserves 3M SAIBOR (average %) --Inflation, average consumer prices %) Source: SAMA, IMF 18 2Q 2020 Results Presentation#19Macro Environment Supportive of Banking Sector Moderate pickup in sector loan growth... 9.5% 2.2% 2.9% -0.8% 14.2% 1,308 1,337 1,327 1,366 1,560 مصرف الراجحي Al Rajhi Bank ...and moderate pick up in bank deposits amid balance sheet optimisation in rising rate environment 2015 2016 2017 2018 2019 Bank Credit: Loans, Advances & Overdrafts (SARbn) --YoY Growth (%) Source: SAMA Source: SAMA Solid retail mortgage growth continued 41.4% 7.3% 2.5% 0.8% 0.2% 1,629 1,633 1,674 1,796 2016 2017 2018 2019 Bank Deposits (SARbn) - YoY Growth (%) Which in combination drove top line growth 103.1 82.2 86.2 92.5 11.5% 15.3% 7.8% 9.9% 7.3% 3.3% 4.8% 110 121 140 198 2016 Source: SAMA Al Rajhi Bank 2017 Retail mortgage loans (SARbn) 2018 2019 - YoY Growth (%) The Blue Chip Islamic Bank 44.9 40.6 43.7 41.3 2016 2017 2018 Total income Net Profit Source: Bloomberg 19 2019 -YoY Income Growth (%) 3Q 2020 Investor Presentation#20Al Rajhi Bank Strategy 2020 مصرف الراجحي Al Rajhi Bank 0 20#21مصرف الراجحي Saudi Arabia Vision 2030 Key objectives ☑ A Vibrant Society ■ Increase Umrah capacity from 8 to 30M ■ Double the number of UNESCO World Heritage sites ■ Have 3 Saudi cities in top 100 globally ■ Increase household entertainment spending from 2.9% to 6% ■ Increase ratio of individuals exercising from 13% to 40% of population ■ Raise position from 26 to 10 in Social Capital Index ■ Increase avg. life expect. from 74 to 80 ■ Increase home ownership from 47% to 60% (2015-20), 850k new housing units ■ Increase RE financing contribution to non-oil GDP from 8% to 15% (2015-20) ■Lower unemployment from 11.6% to 7% × A Thriving Economy ■ Increase SME contribution to GDP from 20% to 35% ■ Increase women's participation in workforce from 22% to 30% ■ Move from 19th largest economy to top 15 globally ■ Increase oil & gas localization from 40% to 75% ■ Increase PIF's assets from SAR 600B to SAR 7T ■Rise in Global Competitiveness Index from 25 to top 10 ■ Increase FDI from 3.8% to 5.7% ■ Increase private sector contribution to GDP from 40% to 65% ■ Rise in Logistics Performance Index from 49 to 25 ■ Raise non-oil exports from 16% of GDP to 50% رؤية VISION 2*30 المملكة العربية السعودية Al Rajhi Bank An Ambitious Nation ■ Increase non-oil government revenue from SAR 163B to 1T ■ Rise in Government Effectiveness Index from 80 to 20 ■ Rise in E-Government Survey Index from 36 to top 5 ■ Raise in household savings from 6% to 10% of total income ■ Raise non-profit's contribution to GDP from 1% to 5% KINGDOM OF SAUDI ARABIA ■ Rally 1M volunteers p.a. from 11K now Al Rajhi Bank The Blue Chip Islamic Bank 21 3Q 2020 Investor Presentation#22Financial Sector Development Program مصرف الراجحي Al Rajhi Bank Creating a thriving financial sector that serves as key enabler for Vision 2030 objectives Enable financial institutions to support private sector growth ■ Increase total GWP to non-oil GDP from 2.1% to 2.9% ■ Increase # of Fintech players to 3 ■ Increase SME loans as % of bank loans from 2% to 5% ■ Increase value of SME funding through PE/VC vehicles to SAR 23 Bn ■ Increase life GWP per capita from SAR 33 to 40 ■ Increase coverage ratio of insurance schemes to 45% (health) & 75% (motor) ■ Increase share of non-cash transactions from 18% to 28% ■ Increase outstanding real estate mortgages from SAR 290 Bn to SAR 502 Bn Ensure the formation of an advanced capital market Promote and enable financial planning ■ Increase total market capitalization (shares and debt) as % of GDP from 78% to >=85% ■ Increase assets under management as % of GDP from 12% to >=22% Align market concentration of top 10 companies by market cap from 57% to 55% ■ Increase institutional investors' share of value traded from 18% to >=20% ■ Increase foreign investor ownership of the equity market cap from 4% to >=15% ■ Increase # of micro and small cap companies listed, as % of total number of companies listed from 34% to >= 40% ■ Increase share of investment accounts opened through eKYC to 10% Align minimum free float of equity market cap, in % of total outstanding shares from 46% to >=45% رؤية VISION 2*30 ■ Increase total amount of savings held in savings products from SAR 315 Bn to SAR 400Bn ■ Increase number of available types of savings products from 4 to 9 ■ Increase % of households savings on a regular basis from 19% to 29% ■ Increase share of A/C opened through eKYC to 10% ■ Increase household savings ratio as % of disposable income from 6.2% to 7.5% *from 2016 to 2020 Al Rajhi Bank The Blue Chip Islamic Bank المملكة العربية السعودية KINGDOM OF SAUDI ARABIA 22 3Q 2020 Investor Presentation#23Strategy Update ABCDE 'Back to Basics' strategy delivered strong results in 3Q 2020 A Accelerated Growth B Become Employer of Choice C Customer Focus مصرف الراجحي Al Rajhi Bank D E Digital Leadership Execution Excellence +3% YoY operating income growth Al Rajhi Bank Academy 15 new products launched to cater to customers' needs 169K POS 270 Bots +88% YoY growth in mortgages +12% YoY growth in current accounts -49bps YoY net profit margin drop School of Banking Enhanced Distribution Network 5K ATMs 32 ITMs Graduate Program Highest Rated Banking Mobile app 350 Self Service Kiosks to 4.72% 36,164 training days delivered Maintain high Net Promoter Score in KSA 7.2mn active digital users 20K transactions per day Migrated to Tier 4 Data Center Further enhanced turnaround time Mortgage Financing (SARbn) Employee Engagement Index Net Promoter Score Digital: Manual Ratio Transactions per month (Avg.) +342% 2.4X 4.4 X +100% +222% 20.0 88.4 27% 66% 14% 62% 40:60 80:20 101m 325m 2015 Al Rajhi Bank Exceed Industry 9M 2020 2015 9M 2020 2015 9M 2020 2015 9M 2020 2015 9M 2020 Higher Engagement Most Recommended The Blue Chip Islamic Bank 23 Best-In-Class Deliver 3Q 2020 Investor Presentation#24Macro environment impact Focused in managing the current challenges & beyond Key Challenges COVID-19 RATE ENVIRONMENT Impact Focus Areas to Mitigate Downside Management Delivery Long Term | Al Rajhi Bank 1 Growth Forecast Consumer lending, mainly Mortgage financing 2 SMEs & Corporate structured products & stimulating Kafalah program 1 Asset Quality Core Portfolio is low risk, salary assigned Retail portfolio 1 2 2 Small portfolio in MSME supported by Government Stimulus Packages Liquidity Strict and prudent liquidity management, and monitoring Expand funding client base and product mix 3 3 3 Grow Credit Cards & Trade Finance market Share Close monitoring and prudent provisioning SAMA Continues to support Liquidity in USD & SAR measures 1 2 مصرف الراجحي Al Rajhi Bank OIL PRICES Profitability Yield income focus through mix change Digital & Payments leadership Rationalizing our Opex & Capex spend 16% Financing Growth 0.78% COR 79.9% LDR -4.5% YoY Net Income Preparing for the " Next Normal" The Blue Chip Islamic Bank 24 3Q 2020 Investor Presentation#25Financial Results 3Q 2020 Overview & Trends مصرف الراجحي Al Rajhi Bank 0 25 45#26مصرف الراجحي Al Rajhi Bank Key Messages Solid 3Q 2020 Performance Net Income after Zakat down 4.7% Net Income (SARmn) Deposits up 10.5%, Financing up by 16% Total Customers' Deposits (SARbn) Liquidity remained healthy Capital Adequacy Ratio (%) -4.7% 7,841 7,474 9M 19 Pre-Provision Profit (SARmn) 9M 20 +1.1% 9,838 9,949 9M 19 9M 20 4.7% Profit decline caused by higher operating expenses & provisions. +10.5% 345 21 312 22 6 7 284 +11.6% 317 4Q 19 3Q 20 Current Accounts Other customer accounts Customers' time investments Financing, Net (SARbn) ◉ Profit growth driven by improvement in the product mix ☐ Al Rajhi Bank The Blue Chip Islamic Bank +16.0% 261 290 4Q 19 19.5% 19.3% 3Q19 3Q 20 Liquidity Ratios (%) 175% 150% 81% 80% 3Q 20 3Q19 3Q 20 ―― Loan to Deposit Ratio ――LCR ☐ 11% deposit growth from non-profit bearing deposits which now account for 94% of total deposits Net financing grew by 16% driven by Mortgage financing 26 CAR decreased by 150 bps caused by dividends pay-out (2019) and change in RWA. ■ Liquidity remains healthy 3Q 2020 Investor Presentation#27Progress against guidance and outlook Revised guidance to reflect current macro environment مصرف الراجحي Al Rajhi Bank FY 2019 Actual FY 2020 Latest Guidance 3Q 2020 Actual FY 2020 Revised Guidance Balance Sheet Financing, Net (SAR bn) 249.7 Low teens digit growth 289.7 (16%) High teens digit growth Net Profit Margin 5.22% -55 bps to -35 bps 4.72% (-50 bps) -55 bps to -35 bps Profit- ability Cost to Income Ratio 32.8% Below 33% 33.4% Below 33% Asset Quality Cost of Risk 0.71% 0.80% 1.00% 0.78% 0.70% -0.90% Capital & Liquidity CET1 Ratio 18.8% 17% -19% 18.2% 17% -19% ROE after Zakat 20.49% 18%-20% 19.16% 18%-20% Al Rajhi Bank The Blue Chip Islamic Bank 27 3Q 2020 Investor Presentation#28Balance Sheet Trends (1) Healthy growth in total assets driven by growth in mortgage مصرف الراجحي Al Rajhi Bank Highlights SAR (mn) 3Q 2020 2Q 2020 QoQ 4Q 2019 YTD ■ Total Assets grew by (+12% YTD) driven by strong growth in financing & investment. Cash and balances with SAMA 37,451 Due from banks and other FI 27,517 28,215 45,022 -17% -2% 39,294 -5% Investments, net 57,111 52,937 32,058 -14% +8% 46,843 +22% ■ Net financing grew by (+16% YTD) contributed by strong retail performance. Financing, net Other Assets 289,729 18,492 274,928 +5% 249,683 16,582 +12% 16,209 +16% +14% ■ Customers deposits growth of (+11% YTD) contributed by growth in demand deposits. Total assets 430,300 Due to banks and other FI Customers' deposits 11,294 10,325 345,322 Other liabilities 18,765 417,684 +3% 384,087 +9% 2,220 +409% 334,665 +3% 312,406 20,764 -10% 18,269 +12% +11% +3% Total liabilities 375,381 Total shareholders' equity 54,919 365,754 +3% 332,895 +13% 51,930 +6% 51,192 +7% Total Assets (SARbn) +12.0% Al Rajhi Bank 384.1 417.7 430.3 4Q 19 2Q 20 3Q 20 The Blue Chip Islamic Bank 28 Financing, Net (SARbn) +16.0% 289.7 274.9 1.2 249.7 <² 2.0 63.2 1.3 1.8 61.5 1.8 57.9 3.0 186.7 208.7 225.2 4Q19 2Q 20 ■Retail Corporate Financial institutions 3Q 20 SME 3Q 2020 Investor Presentation#29Balance Sheet Trends (2) Strong financing growth, mortgage is the main driver Highlights ■ Retail financing growth of (+21% YTD) mainly driven by growth in mortgage financing (+61% YTD). Financing is dominated by retail (78%) followed by corporate (22%). - Retail financing is primarily compromised of personal (54%) and mortgage financing (39%). Financing, Net Mix By Segment Retail SAR 225bn 78% (SARbn) Corporate SAR 62bn 21% SME SAR 1bn 0% Financial Financing, Net Drivers (SARbn) 249.7 +16.0% 38.5 3.6 289.7 (0.8) (1.2) 4Q 19 Retail Corporate SME Financial institutions 3Q 20 Al Rajhi Bank The Blue Chip Islamic Bank 29 مصرف الراجحي Al Rajhi Bank Retail Financing, Net Mix By Type (SARbn) Mortgage SAR 88bn 39% Auto Loans SAR 15bn 6% Personal Credit Cards institutions SAR 123bn SAR 2bn 1% SAR 3bn 54% 1% Mortgage Financing (SARbn) 55 34 27 21 88 2016 2017 2018 2019 9M 20 3Q 2020 Investor Presentation#30Balance Sheet Trends (3) Continued growth in demand deposits Highlights ■ Customers deposits growth of (+11% YTD) contributed by growth in demand deposits. ■ Strong stable funding with (92%) of liabilities sourced from customers' deposits. مصرف الراجحي Al Rajhi Bank Total Customers' Deposits Mix By Type (SARbn) Total Customers' Deposits Mix By Segment (SARbn) Time SAR 21bn 6% Corporate SAR 54bn 16% Other SAR 7bn 2% SME ■ Current accounts grew by (+12% YTD) a (94%) non-profit bearing deposits. Demand SAR 317bn 92% Total Customers' Deposits (SARbn) +10.5% Retail SAR 278bn 80% Total Customers' Deposits Drivers (SARbn) +10.5% 345.3 334.7 20.8 32.8 1.4 345.3 312.4 13.3 22.1 7.8 312.4 (1.3) 7.4 6.0 313.6 317.1 284.3 4Q 19 Demand Al Rajhi Bank 2Q 20 Other customer accounts 3Q 20 Customers' time investments The Blue Chip Islamic Bank 30 4Q19 Demand Time Other 3Q 20 SAR 13bn 4% 3Q 2020 Investor Presentation#31مصرف الراجحي Net Income Trends Resilient results despite unprecedented environment Highlights ■ Net Income before Zakat decreased by (-4.5% YoY) caused by higher operating expenses & provisions. ■ Yield income growth of (+1% YoY), and non-yield income growth of (+15% YoY). ■ On a segmental basis, Retail Banking declined by (-12% YoY) offset by growth in Treasury by (+37% YoY). SAR (mn) Net financing and investment income Fee from banking services, net Exchange Income, net Other operating income, net Fees and other income Total operating income Operating expenses Al Rajhi Bank 9M 2020 9M 2019 YoY 3Q 2020 3Q 2019 YoY 12,275 12,168 +1% 4,196 1,796 4,164 +1% 1,531 +17% 649 536 +21% 574 580 -1% 197 208 -5% 283 202 2,653 Total operating expenses Net income for the period before Zakat Zakat Net income for the period after Zakat 7,474 +40% 2,313 +15% 956 14,927 14,481 +3% 5,152 (4,978) (4,644) +7% (1,724) (1,616) (1,107) +46% (465) (6,594) (5,751) +15% (2,189) 8,333 8,730 -5% 2,963 (859) (890) -3% (306) 7,841 -5% 2,658 110 73 +51% 818 +17% 4,981 +3% (1,596) +8% (332) +40% (1,928) +14% 3,053 -3% (314) -3% 2,739 -3% Impairment charge Net Income Before Zakat Growth Drivers By Type (SARmn) Net Income Before Zakat Growth Drivers By Segment (SARmn) -4.5% 8,730 8,730 106 340 8,333 (335) (634) (508) (703) 9M 19 Yield Non- Yield Expenses Impair- ments 9M 20 Al Rajhi Bank The Blue Chip Islamic Bank 31 -4.5% 213 8,333 727 9M 19 Retail Corporate Treasury Rajhi Capital 9M 20 3Q 2020 Investor Presentation#32Operating Income Trends Solid operating income growth, inline with our strategy مصرف الراجحي Al Rajhi Bank Highlights ■ Solid growth of (+3% YoY) driven mainly by growth in fee income. ■ Fee income growth of (+17% YoY) mainly from digital & payment and brokerage fees. Total Operating Income Growth Drivers By Type (SARmn) +3.1% 14,481 265 80 14,927 106 ■ Net profit margin contracted by (-49 bps YoY) reaching (4.72%). (5) Net Profit Margin (%) 9M 19 Net yield income Fee from banking services, net Exchange Income, net Other operating income, net 9M 20 NIM drivers (%) 5.21% 5.22% 5.00% -0.49% 4.80% 4.72% 5.21% -0.13% -0.08% 0.14% 4.72% -0.42% 9M 19 FY 19 1Q 20 1H 20 9M 20 Al Rajhi Bank The Blue Chip Islamic Bank 32 9M 19 Modification loss Fee waiver SAIBOR Management action 9M 20 3Q 2020 Investor Presentation#33Expenses Trends Upgrading IT & Digital platform, a long term investment Highlights ■ Cost to income ratio at (33.4%) a 130 bps increase YoY. Operating expenses grew by (+7.2% YoY). Cost To Income Ratio Trend (%) مصرف الراجحي Al Rajhi Bank Higher IT cost primarily related to acceleration of digital and infrastructure spend to enhance resilience. 32.1% 32.8% 32.6% 33.3% 33.4% Operating Expenses (SARmn) Al Rajhi Bank 9M 19 FY 19 1Q 20 1H 20 9M 20 Operating Expenses Growth Drivers By Type (SARmn) +8.0% +7.2% 1,596 1,742 1,621 1,634 1,724 4,978 136 125 4,644 73 3Q 19 4Q 19 1Q 20 2Q 20 3Q 20 The Blue Chip Islamic Bank 33 9M 19 Salaries & benefits Depreciation Other G&A 9M 20 expenses 3Q 2020 Investor Presentation#34Asset Quality Trends (1) Asset quality remains healthy and sound NPL coverage مصرف الراجحي Al Rajhi Bank Highlights ■ Net Provision increased by (+46% YoY). Impairment Charges (SARmn) & COR (%) 1.05% ■ NPL ratio at (0.84%) caused by a healthier Retail NPL. 0.85% 0.78% 0.71% ☐ Coverage ratio remains healthy (293%), well above industry average. 0.60% NPL Ratio Trend (%) 1,107 1,772 693 1,151 1,616 9M 19 FY 19 1Q 20 1H 20 9M 20 I Net Impairment Charge (SARmn) --COR (%) NPL Coverage Trend (%) 3.22% 2.32% 2.41% 2.81% 2.71% 0.94% 0.90% 1.07% 1.02% 0.84% 306.2% 303.0% 293.0% 253.2% 252.8% 0.37% 0.33% 0.33% 0.40% 0.26% 3Q19 4Q 19 1Q 20 2Q 20 3Q 20 - NPL ratio ―― Retail --Corporate Al Rajhi Bank The Blue Chip Islamic Bank 34 3Q 19 4Q19 1Q 20 2Q 20 3Q 20 3Q 2020 Investor Presentation#35Gross loans by Stage 17.9% Asset Quality Trends (2) Healthy stage coverage and prudent risk management Highlights 96% of the portfolio is stage 1, above industry coverage across all the stages. ■ Gross charge of SAR 2,523mn has been taken including SAR 295mn of COVID-19 overlay. ■ Further assessments of SICR and ECL are has been performed, will review it regularly inline with the current environment. ECL Coverage (%) 76.36% مصرف الراجحي Al Rajhi Bank 2.4 2.3 - 8.6 285.0 9.4 245.8 240.1 3Q 19 4Q19 3Q 20 Stage 1 Stage 2 Stage 3 ECL Allowance (SARmn) 84.88% 7.3 7.0 7.2 76.9% 1.8 1.8 2.1 27.88% 31.7% 2.6 2.7 2.4 24.97% 1.18% 1.0% 0.96% 2.8 2.5 2.7 Al Rajhi Bank 3Q 19 4Q19 3Q 20 Stage 1 Stage 2 Stage 3 The Blue Chip Islamic Bank 35 3Q 19 4Q 19 3Q 20 Stage 1 Stage 2 Stage 3 2.5 9.5 3Q 2020 Investor Presentation#36Liquidity Trends Liquidity remain comfortably within regulatory requirements Highlights ■ LDR remains stable at (79.9%). Liquidity remains healthy, LCR at (150%) and NSFR at (124%). HQLA increased by (+1.5% YTD). HQLA (SARbn) Al Rajhi Bank +1.5% 70.8 71.4 71.9 FY 19 1H 20 9M 20 The Blue Chip Islamic Bank 36 Loan to deposit Ratios (%) مصرف الراجحي Al Rajhi Bank 81.4% 82.1% 79.9% 79.9% 78.8% 3Q19 4Q19 1Q 20 2Q 20 3Q 20 Liquidity Ratios (%) 175% 175% 177% 164% 150% 131% 132% 127% 127% 124% 3Q 19 4Q19 1Q 20 2Q 20 3Q 20 ――NSFR <--LCR 3Q 2020 Investor Presentation#37Capitalisation Trends Capital position well above regulatory minima Highlights ■ Total Capital increased by (+7.5% YTD). ■ Risk weighted assets increased by (+10.8% YTD) mainly driven by growth in credit risk. Improved CAR at (19.3%), and CET1 at (18.2%) driven by growth in total capital. CET1 Movment (%) 18.8% -1.2% RWA (SARbn) مصرف الراجحي Al Rajhi Bank Total Capital (SARbn) +10.8% 302 272 31 54 31 8 53 +7.5% 58 гз ו־ 262 55 51 234 4Q 19 Credit risk Market risk 3Q 20 Operational risk 4Q 19 3Q 20 Tier 1 Capital (CET1) ■Tier 2 capital (T2) Capital Ratios (%) -0.6% 2.5% 19.5% 19.9% 0.0% 18.2% 18.6% 19.0% 19.3% -1.8% 4Q19 Dividends YTD Profit Other RWA 3Q 20 reserves Al Rajhi Bank The Blue Chip Islamic Bank 37 18.5% 18.8% 17.6% 18.0% 18.2% 3Q 19 4Q19 1Q 20 2Q 20 3Q 20 -TC ratio ――CET1 ratio 3Q 2020 Investor Presentation#38Return Metrics Returns remain well above industry average Highlights ■ Stable growth in EPS of (SAR 1.06). Market-leading ROE at (19.16%), well above peers. ■ Solid ROA at (2.48%) given the growth in total assets. Return on Equity (%) Earnings Per Share (SAR) مصرف الراجحي Al Rajhi Bank 1.13 1.06 0.93 0.95 0.97 3Q 19 4Q19 1Q 20 2Q 20 3Q 20 Return on Assets (%) 21.64% 20.49% 2.93% 2.76% 18.36% 18.78% 19.16% 2.49% 2.46% 2.48% 9M 19 FY 19 1Q 20 1H 20 9M 20 Al Rajhi Bank The Blue Chip Islamic Bank 38 9M 19 FY 19 1Q 20 1H 20 9M 20 3Q 2020 Investor Presentation#39Operating Results 3Q 2020 Business Performance مصرف الراجحي Al Rajhi Bank 0 39#40Retail Banking Strong growth in total assets driven by growth in mortgage financing Highlights مصرف الراجحي Al Rajhi Bank SAR (mn) 9M 2020 9M 2019 YoY 3Q 2020 3Q 2019 YOY ■ Retail Banking net income decreased by (-12.3% YoY). Total operating income decreased by (-2.9% YoY). Net financing and investment income 8,476 9,133 -7.2% 2,592 3,161 -18.0% Fee and other income 1,330 961 ■ Continued growth in assets (+25% YoY) and liabilities decreased by (-1% YoY). Total operating income Operating expenses 9,806 +38.5% 405 10,094 -2.9% 2,997 339 +19.4% 3,500 -14.4% 4,375 3,950 +10.8% 1,581 1,415 Total impairment charge 896 975 -8.1% 363 279 +11.7% +30.0% Net income for the period 4,534 Total assets 246,752 Total liabilities 284,148 5,169 -12.3% 1,053 197,606 +24.9% 246,752 287,101 -1.0% 284,148 1,806 -41.7% 197,606 +24.9% 287,101 -1.0% Net Income (SARmn) 1,609 1,753 1,806 -41.7% 1,797 1,684 1,578 1,053 1Q 19 2Q 19 3Q 19 4Q 19 1Q 20 2Q 20 3Q 20 Al Rajhi Bank The Blue Chip Islamic Bank 40 Net Income Growth Drivers By Type (SARmn) 5,169 -12.3% 369 79 4,534 (657) (425) 9M 19 Finan- cing Other Expenses Income Impair- ments 9M 20 3Q 2020 Investor Presentation#41Corporate Banking High impairment charge drives net income to decrease Highlights ■ Corporate Banking net income decreased by (-47% YoY) as a result of higher impairment charge. ■ Total operating income decreased by (-3% YoY). Financing activities decreased by (-0.3% YoY) and fees decreased Total operating income Operating expenses Total impairment charge by (-14% YoY). Net Income (SARmn) 642 -5.5% مصرف الراجحي Al Rajhi Bank SAR (mn) 9M 2020 9M 2019 YOY 3Q 2020 3Q 2019 YOY Net financing and investment income 1,521 1,526 -0.3% 607 514 +18.0% Fee and other income 309 358 -13.6% 134 113 +18.3% 1,830 1,884 -2.9% 741 627 +18.1% 335 244 +37.4% 185 77 +140.0% 690 133 +420.4% 88 56 +158.4% Net income for the period 806 1,508 -46.6% 467 494 -5.5% Total assets 63,954 Total liabilities 75,543 64,265 -0.5% 23,164 +226.1% 75,543 63,954 64,265 -0.5% 23,164 +226.1% Net Income Growth Drivers By Type (SARmn) -46.6% 541 473 494 467 1,508 199 (5) (49) 806 (91) 139 (557) 1Q 19 2Q 19 3Q 19 4Q 19 1Q 20 2Q 20 3Q 20 9M 19 Finan- cing Other Expenses Income Impair- 9M 20 ments Al Rajhi Bank The Blue Chip Islamic Bank 41 3Q 2020 Investor Presentation#42Treasury Excellent profit growth from growth in investment income Highlights ■ Total operating income growth of (+26% YoY) driven by growth in investment income. ■ Treasury net income rose (+39% YoY) as a result of lower expenses and inverse impairment. ■ Growth in assets (+13%) and liabilities (+78%). Net Income (SARmn) 691 634 528 536 +77.0% 716 640 1,224 1Q 19 2Q 19 3Q19 4Q 19 1Q 20 2Q 20 3Q 20 Al Rajhi Bank The Blue Chip Islamic Bank مصرف الراجحي Al Rajhi Bank SAR (mn) 9M 2020 9M 2019 YOY 3Q 2020 3Q 2019 YoY +104.5 Net financing and investment income 2,243 1,493 +50.2% 987 483 % Fee and other income 522 698 -25.2% 169 273 -38.1% Total operating income 2,765 2,191 +26.2% 1,156 756 +52.9% Operating expenses 156 339 -54.0% (82) 67 -221.9% Total impairment charge 29 (1) Net income for the period 2,580 -4544.7% 1,853 +39.2% 14 (3) -602.5% 1,224 Total assets 116,204 102,816 +13.0% 116,204 Total liabilities 15,527 8,715 +78.2% 15,527 8,715 691 +77.0% 102,816 +13.0% +78.2% 42 Investments, Net Mix By Asset (SARbn) Saudi Government Sukuk SAR 25bn 43.5% Murabaha with Saudi Gov & SAMA SAR 25bn 44.4% Mutual Funds SAR 2bn 4.2% FI Sukuk SAR 1bn 1.9% Equity investments SAR 3bn 6% 3Q 2020 Investor Presentation#43Rajhi Capital Outstanding growth driven by higher operating income مصرف الراجحي Al Rajhi Bank SAR (mn) 9M 2020 9M 2019 YoY 3Q 2020 3Q 2019 YOY Net financing and investment income 35 16 +120.3% 11 6 +89.6% +168.8 Fee and other income 491 296 +66.0% 248 92 % 526 312 +68.7% 259 98 +164% 112 111 +1.0% 39 36 +8.3% Highlights ■ Net income for Rajhi Capital increased by (+106% YoY) driven by (+69% YoY) operating income growth. ■ Total operating income growth driven by excellent growth of (+120% YoY) in Investment income and (+66% YoY) fee income. ■ ARC market share increased by 600 bps YTD. Total operating income Operating expenses Net Income (SARmn) 65 74 Total impairment charge Net income for the period 0 0 0 0 414 201 +106.2% 219 62 +256% Total assets 3,391 3,184 +6.5% 3,391 3,184 +6.5% Total liabilities 163 124 +31.8% 163 124 +31.8% Market Share - Al Rajhi Capital Brokerage (Value traded) +256.0% -346bps 219 19.0% 19.6% 20.3% 18.4% 12.4% 110 116 99 78 62 1Q 19 2Q 19 3Q 19 4Q 19 1Q 20 2Q 20 3Q 20 Al Rajhi Bank The Blue Chip Islamic Bank 43 FY 16 FY 17 FY 18 FY 19 9M 20 3Q 2020 Investor Presentation#44Appendix Additional Information#45Board of Directors Members Chairman Abdullah bin Sulaiman Al Rajhi Non-Executive Vice Chairman Alaa bin Shakib Al Jabiri Independent Abdulaziz bin Khaled Al Ghefaily Non-Executive Hamza O. Khushaim Non-Executive Salah bin Ali Abalkhail Non-Executive مصرف الراجحي Al Rajhi Bank Bader bin Mohammed Al Rajhi Non-Executive Khaled bin Abdulrahman Al Qoaiz Non-Executive Ibrahim F. Al-Ghofaily Independent Ameen F. Al Shiddi Non-Executive Raed A. Al-Tamimi Independent Abdulatif A. Alseif Independent Al Rajhi Bank The Blue Chip Islamic Bank 45 3Q 2020 Investor Presentation#46Management Team International expertise combined with deep roots in Saudi Arabia مصرف الراجحي Al Rajhi Bank Chief Executive Officer Waleed Al-Mogbel Banking experience: 22 years Chief Financial Officer Abdulrahman Al Fadda Banking experience: 22 years Chief Operating Officer Robin Jones Banking experience: 30 years Chief Risk Officer Abdulaziz Alresais Banking experience: 19 years Chief Compliance Officer Abdullah Sulaiman Alnami Banking experience: 25 years Chief Human Resources Officer Ahmed Alsudais Banking experience: 17 years GM - Digital & Payments Saleh Alzumaie Banking experience: 29 years GM - Corporate Hossam Al Basrawi Banking experience: 23 years GM - Treasury Abdulrahman Alajaji Banking experience: 15 years GM - Sharia Saleh Al-Haidan Banking experience: 34 years Chief Marketing & UX Officer Turki Aldhfayan Banking experience: 12 years Chief Governance & Legal Officer Omar Almudarra Banking experience: 20 years Al Rajhi Bank The Blue Chip Islamic Bank 46 46 3Q 2020 Investor Presentation#47Al Rajhi Bank ESG Investor Presentation مصرف الراجحي Al Rajhi Bank 0 47#48ESG is part of Al Rajhi Bank's DNA Ethical values are central to Islamic Finance, UN SDGs and KSA Vision 2030 مصرف الراجحي Al Rajhi Bank 1 3 SONG W FABSICH 5 11 SOF Protection of faith, life, mind, wealth, ISLAMIC FINANCE and human dignity ПЕСПИТИЛКАП 8FESTH SUSTAINABLE DEVELOPMENT GOALS 10 P 1b PRINCIPLES → ← Al Rajhi Bank The Blue Chip Islamic Bank Vision, Mission and Values Al Rajhi Bank Strategy 48 Zakat, no usury, risk sharing, anti-speculation, prohibited sectors, sanctity of contracts رؤية VISION Vibrant Society 2030 المملكة العربية السعودية KINGDOM OF SAUDI ARABIA Thriving Economy Ambitious Nation 3Q 2020 Investor Presentation#49مصرف الراجحي Developments impacting Al Rajhi Bank's operating environment Al Rajhi Bank Major factors integrated into our approach to ESG and our value creation model Major Factors 'ABCDE' Strategy Environmental Challenges Workplace of the future Al Rajhi Bank Client & Investor Demands Geopolitics Business & Financial Risk Privacy & Data Security Economic Landscape Vision 2030 Regulations Digitization The Blue Chip Islamic Bank 49 49 000 Accelerate growth Improve portfolios in key customer segments Become Employer of choice Create a performance-driven culture where the customer comes first Customer focus Provide greater convenience and security in customer offering Digital leadership Expand digital channels and migrate customers to self-service banking ☑ Execution excellence Explore and execute measures to improve operations 3Q 2020 Investor Presentation#50مصرف الراجحي Placing customer relationships at the heart of ARB We achieved our target of becoming the most recommended bank in KSA #7 ARB NPS-Score in KSA Al Rajhi Bank #1 NPS-Score 14 21 34 42 43 47 49 49 58 60 62 55% 50% 60% 65% 66% 68% 69% 69% 72% 73% 74% 4% 21% 14% 41% 12% 11% 11% 10% 29% 26% 23% 23% 21% 21% 10% 14% 14% 14% 20% 14% 13% 12% 2015 2016 2017 2018 Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2' 20 Q3' 20 Base 3,554 4,587 31,058 23,788 4,023 3,319 5,138 8,041 1,237 1,325 We ask customers: Based on your experience with your main bank, how likely are you to recommend it to a friend, relative or colleague, on a scale from 0 to 10? Al Rajhi Bank The Blue Chip Islamic Bank 50 0 1 2 3 4 5 6 7 8 9 10 Detractors Passives Promoters 3Q 2020 Investor Presentation#51Ensuring ARB staff are proud, valued and energized The ARB employee engagement index (EEI) score is at its peak مصرف الراجحي Al Rajhi Bank 27 ARB Employee Engagement Index 66 EEI Score = Highly Engaged + Engaged 27 46 53 59 62 60 66 15% 29% 34% 28% 12% 38% 39% 38% 12% 17% 14% 19% 21% 13% 23% 21% 37% 6% 6% 13% 12% 6% 7% 11% 48% 11% 12% 10% 28% 28% 24% 17% 22% 22% 7% 2015 2016 H1' 2017 H2' 2017 H1' 2018 H2' 2018 H1' 2019 Base 3,934 4,398 3,003 3,435 2,598 2,407 2,723 We ask employees three equal-weighted questions to calculate the Employee Engagement Index score: 0 1 2 3 4 5 6 7 8 9 10 1. I am proud to work for Al Rajhi Bank 2. I feel valued 3. I am energized by work I do Al Rajhi Bank The Blue Chip Islamic Bank 51 Highly Disengaged Disengaged Neutral Engaged Highly Engaged 3Q 2020 Investor Presentation#52Conclusion and the way forward مصرف الراجحي Al Rajhi Bank We believe our future success is interlinked with the well-being of our stakeholders. Governance Open dialogue channels with shareholders Policies dealing with insider dealing Cyber-resilience ESG Journey • Transparency on management of ESG issues • Relevant KPI disclosures as per GRI & SASB standards • Target setting & Reporting Financial Inclusion • SME . Women Outreach • Underserved & Disadvantaged Groups To achieve positive impacts that make a difference in environmental & social outcomes Al Rajhi Bank Social & Community • • • 50K hours of cumulative volunteering by 2020 Financial literacy programmes in universities Responsible Procurement The Blue Chip Islamic Bank • Digital Leadership Partnerships with FinTechs • Use of robotics • New Tier 4 data centre 52 62 Environment • Carbon Disclosure Project . Energy and water consumption reduction Pilot solar energy project Employer of Choice . Engaged workforce Talent development and learning • Culture of diversity and Inclusion Customer Experience • NPS • • Customer experience metrics Customer Communication 3Q 2020 Investor Presentation#53Additional Information Contact investor relations for more information Mr. Faisal F. Altimyat Investor Relations Specialist Tel: +966 (11) 828 1457 Email: [email protected] Address: Al Rajhi Bank PO Box: 28 Riyadh 11411 8467 King Fahd Branch Rd, Al Muruj, Riyadh 11564 مصرف الراجحي Al Rajhi Bank Visit our website (here) for more Investor disclosers: • • Financial Statements • Investor Presentation • Factsheet Data Supplement Al Rajhi Bank The Blue Chip Islamic Bank 53 3Q 2020 Investor Presentation#54Disclaimer مصرف الراجحي Al Rajhi Bank ■ AL RAJHI BANK HEREIN REFERRED TO AS ARB MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY REGARDING THIS DOCUMENT OR THE MATERIALS AND INFORMATION CONTAINED OR REFERRED TO ON EACH PAGE ASSOCIATED WITH THIS DOCUMENT. THE MATERIAL AND INFORMATION CONTAINED ON THIS DOCUMENT IS PROVIDED FOR GENERAL INFORMATION ONLY AND SHOULD NOT BE USED AS A BASIS FOR MAKING BUSINESS DECISIONS. 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