#1Deutsche Post DHL Group Q3 2021 INVESTOR PRESENTATION ONL Investor Relations Deutsche Post DHL Group November 2021 NL CONNECTING PEOPLE. IMPROVING LIVES.#2Content DPDHL Group Highlights Page 3 Strategy 2025 Page 15 Divisional Deep-Dives DHL Express (page 27), DHL Global Forwarding, Freight (page 33), DHL Supply Chain (page 39), DHL eCommerce Solutions (page 46), P&P Germany (page 52) DHL Financial Backup (nol) Page 58 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Deutsche Post DHL Group HE-2010DAE DHL 2#3Content (onl) DPDHL Group Highlights Page 3 Strategy 2025 Page 15 Divisional Deep-Dives DHL Express (page 27), DHL Global Forwarding, Freight (page 33), DHL Supply Chain (page 39), DHL eCommerce Solutions (page 46), P&P Germany (page 52) DHL Financial Backup Page 58 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Deutsche Post DHL Group HE-2010DAE DHL M#4Deutsche Post DHL Group DHL DHL DHL DHL DHL DHL DHL THE GLOBAL LOGISTICS POWERHOUSE- SERVING B2C/B2B TRADE IN 220+ COUNTRIES CONSISTENT & SUSTAINABLE STRATEGIC FOCUS LEADER IN E-COMMERCE LOGISTICS DIGITALIZING GLOBAL SUPPLY CHAINS ATTRACTIVE & RELIABLE DIVIDEND POLICY INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 CONNECTING PEOPLE. IMPROVING LIVES. 4#5GROUP REVENUE, Q3 2021 €20,036m yoy: +€3,814m (+23.5%) Deutsche Post DHL Group Divisional revenue growth yoy in €m +1,041 +21.4% +1,985 +53.3% +570% +18.5% +160 +13.2% +138 +3.6% DHL Express DHL Global Forwarding, Freight DHL Supply Chain Organic Growth Group: +22.1% +19.7% +51.7% INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 +16.3% DHL eCommerce Solutions P&P Germany +12.1% +3.6% 5#6GROUP EBIT, Q3 2021 €1,771m yoy: +€394m (+29%) Deutsche Post DHL Group in €m DHL Express 971 +29% Q3 2020: €753m +29% EBIT increase on top of +66% in Q3 20. Continued high utilization & yield management drive sustainably higher margin levels (17% excl. bonus). DHL Global Forwarding, Freight 372 >100% Q3 2020: €155m EBIT/GP conversion of 39% in DGF reflecting high GP/unit but also increasing internal efficiencies from Simplify program. DHL Supply Chain 142 +27% Q3 2020: €112m EBIT growth driven by new business signings (e.g. e-commerce), high renewal rates and increased efficiencies from digitalization. EBIT margin >5% target (excl. corona bonus). DHL eCommerce Solutions 91 +20% Q3 2020: €76m Revenue up >10% driven by continued strong B2C volumes. Ongoing cost focus and yield management support sustainably higher margin levels. P&P Germany 300 -6% Q3 2020: €320m Continued high parcel volumes while mail volumes show temporary rebound due to elections and DM products; high network capacity maintained ahead of peak season. Group Functions/ Consolidation -105 <-100% Q3 2020: €-39m In line with expected full-year run rate. Q3 2020 also included €18m StreetScooter refocusing. One-time corona bonus: €-38m (Q3 20: €-33m). One-time corona bonus: €-14m (Q3 20: €-13m). One-time corona bonus: €-55m (Q3 20: €-52m). INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 One-time corona bonus: €-12m (Q3 20: €-10m). One-time corona bonus: €-54m (Q3 20: €-51m). One-time corona bonus: €-5m (Q3 20: €-4m).#7B2B recovery continuing across full DHL logistics spectrum DGF Air Freight volume (t) +16% Q3 2019 Q3 2020 Q3 2021 DSC Revenue +8% Q3 2019 Q3 2020 Q3 2021 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 DGF Ocean Freight volume (TEU) Q3 2019 -7% Q3 2020 Q3 2021 DHL Express TDI B2B Shipments/Day Q3 2019 EXCELLE -4% Q3 2020 H IMPLY D RED. Q3 2021 7#8E-commerce volumes plateauing on elevated levels Volumes Parcel Germany, Rolling four quarters (Q4 2019-Q3 2021) Deutsche Post DHL Group 100 50 Q4'19 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Q3'21 131 100 >30% higher volumes vs. 2019 in Parcel Germany 8#9Cost inflation constantly addressed through yield & contract management Deutsche Post DHL Group DHL Express DGFF DSC DeCS P&P Germany Transportation costs €24bn (38% of total) Staff costs €22bn (35% of total) Regular general price increase (GPI), based on bottom-up local market situation, incl. inflation; Emergency Situation Surcharge (ESS) Freight rate development is inherent to gross profit management Offset by improvements in labour productivity Inflation based pricing: Transport provided based on management fee and partly open- book contracts Inflation-linked pricing and labour optimization Regular general price increase (GPI), based on bottom-up local market situation, incl. inflation Regular general price increase (GPI) Note: Union agreement extended until 31.12.2022, providing full visibility on wage increase: 3.0% (1.1.21) and 2.0% (1.1.22) Fuel costs €1.7bn (3% of total) Fuel surcharge Fuel price fluctuations are reflected in freight rate movements INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Fuel surcharges /pass- through as part of customer contracts Reflected in local cost & yield management Opportunistic fuel hedging, many districts served by foot / bike/ trike delivery 9#10Guidance 2021 & 2023 revised upwards in €bn Deutsche Post DHL Group EBIT Group DHL P&P Germany Group Functions Free Cash Flow Gross Capex (excl. leases) Tax Rate Note: 2021 Guidance >7.7 (from >7.0) >6.4 (from 5.7-5.8) 1.7-1.8 ~-0.4 >3.6 (from >3.2) ~3.9 26-28% (from ~28%) 2023 Group EBIT Free Cash Flow 2021-2023 cumulative Gross Capex (excl. leases) 2021-2023 cumulative ■ 2021 guidance includes extraordinary effect of one-time corona bonus (Q3 21: €-178m) ■ Planned Hillebrand acquisition not yet taken into consideration Base assumptions: ■ B2C growth normalizing in the course of 2021 ■ Continued and gradual B2B recovery globally INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Mid-term Guidance > 8.0 (from >7.4) ~10 (from ~9) ~ 11 10#11in €m Strong balance sheet and liquidity position 1.5x Net Debt/ EBITDA (Dec 31st, 2020) Leases 10,459 Related to multi- year commitment on operating assets 2,469 8,677 Net Debt EBITDA Deutsche Post DHL Group LIQUIDITY No financial covenants on bonds and syndicated credit facility €4.5bn Cash & cash equivalents (Dec 31st, 2020) Maturity Profile, Senior Bonds Average time to maturity 5.5 years 2021 maturity of €750m senior bond was redeemed in Q1 2021. €2.0bn Syndicated credit facility runs until 2025 (undrawn) ~€1.3bn Bilateral uncommitted credit lines (undrawn) INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 2021 0 500 500 700 2025 1,250 500 750 750 2030 750 11 €m#12Sustainable improvement in cash generation puts us in position to balance growth investments and shareholder returns Deutsche Post DHL Group In m€ FCF Dividend payment 2016/17 Share Buyback 2,535 First period of excess liquidity New 2021/22 SBB ☐ 1,422 FY 20 excess liquidity Long-standing Finance Policy provides definition of excess liquidity and clear principles on its usage ■ Strong 2020 FCF led to significant excess liquidity generation in 2020 ■ In line with Finance Policy principles, new Share Buyback program announced on March 8th: ■ Size: up to €1bn ■ Schedule: 12 months ■ Start: May 2021 ■ Current status: https://www.dpdhl.com/en/investors/s hares/share-buy-backs.html 2010 2011 2012 2013 2014* 2015 2016* 2017* 2018 2019 2020 *2014: Adjusted for voluntary pension funding (€2bn) and non-recurring items; Adjusted for voluntary pension funding (2016: €1bn, 2017: €0.5bn) INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 12#13Deutsche Post DHL Shareholder return based on strong operating performance Group Executing on our Finance Policy Dividend per share (2010-2020) 0.85 € 0.85 € 0.80 € 0.70 € 0.70 € 0.65 € 1.15 € 1.15 € 1.15 € 1.05 € 1.35 € 60% 59% 58% 53% 55% 55% 49% 50% 52% 49% 46% 48% 40% 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Underlying Payout Ratio 1) Dividend payment of €1.7bn to DPDHL shareholders, approved by AGM on May 6th 1) Adjusted for non-recurring items when applicable INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 FINANCE POLICY Target/maintain rating BBB+ Dividend payout ratio to remain between 40-60% of net profit (continuity and Cash Flow performance considered) FY20 dividend proposal: €1.35; 49% pay-out Excess liquidity will be used for share buybacks and/or extraordinary dividends €1bn share buyback program executed in 2021 13#14DPDHL GROUP IS A DIFFERENT, BETTER COMPANY THAN BEFORE STRATEGY 2015/2020 DHL CONNECTING PEOPLE. IMPROVING LIVES. Deutsche Post DHL Group BETTER MIX, HIGHER RETURNS, STRONGER CASH FLOW & BEST TEAM EVER CONSISTENT, SUSTAINABLE STRATEGIC AGENDA ALONG ALL METRICS LEADING TO RECORD FINANCIALS AND SHAREHOLDER RETURNS DHL Exp INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 14#15Content (onl) DPDHL Group Highlights Page 3 Strategy 2025 Page 15 Divisional Deep-Dives DHL Express (page 27), DHL Global Forwarding, Freight (page 33), DHL Supply Chain (page 39), DHL eCommerce Solutions (page 46), P&P Germany (page 52) Financial Backup Page 58 DHL 10518 Deutsche Post DHL Group DOR LAY 1776 DHL KO KR BNL INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 LEJ EJ RAN 15#16Deutsche Post DHL Group Strategy 2025 - Sustainability is integral along all dimensions Our purpose guides our efforts and sense of responsibility Investment от спос Know your numb Our Purpose Connecting people, improving lives Our Vision We are THE logistics company for the world Our Values Respect & Results Our Mission Excellence. Simply delivered. Along the three bottom lines in a sustainable way Enabled by Common DNA Our values are in line with sustainable behavior We want to achieve our mission sustainably along the triple bottom line New your people Employer Our Business Unit focus Strengthening the profitable core Supported by Group functions Digitalization INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 We aim to create long-term value in our businesses by focusing on our profitable core 16#17Our Sustainability Roadmap Clean operations for climate protection Reduce emissions to <29m tonnes CO2e by 2030 (SBTI) No offsetting included Mission 2050 0 Emissions Great company to work for all >80% score on Employee Engagement in Employee Opinion Survey Increase share of women in management to 30% by 2025 Reduce LTIFR* to <3.1 by 2025 Highly trusted company CONNECTING PEOPLE. IMPROVING LIVES. External reporting in line with SASB GRI core standards 30% weight for ESG targets in board annual variable pay; Approved by 2021 AGM (May 6th) Pledge to invest *LTIFR: Lost Time Injury Frequency Rate GOGREEN GOTEACH GOHELP GOTRADE 1% of our net profit each year into creating social impact, e.g. through our GO programs INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 17#18Clean operations for climate protection All modes to contribute to targeted reduction of CO2 emissions - key contribution to be achieved on aviation emissions Science-based target for CO2 reduction: Reduce our emissions to under 29m tonnes CO₂e by 2030 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 DHL Deutsche Post DHL Group Target >30% sustainable aviation fuels blending by 2030 ■ Electrify 60% of our last-mile delivery vehicles by 2030 ■ Grow sustainable fuel share in line-haul to >30% Offer green alternatives for all our core products/solutions Carbon neutral design to be used for all new owned buildings 18#19Multiple actions on path to climate neutral operations GREEN LINE-HAUL GREEN LAST-MILE GREEN FACILITIES GREEN AVIATION DKL DH DHL LONG DHL Express ordered 12 all- electric aircrafts Regular supply of Sustainable Aviation Fuel (SAF) started at DHL Express. SAF offerings through Book+Claim solution for air freight customers in DGF Increase rail transport of parcel in P&P DHL Freight & DSC: Bio- LNG/CNG trucks already in operation & multiple projects on other green solutions (e.g. hydrogen, electric) DHL Green carrier certification by DHL Freight for subcontractors >40% of P&P vehicles are electrified (incl. >17k e-vans, >11k e-trikes) in daily delivery operations Largest electric delivery fleet in Netherlands at DeCS >25% DSC facilities are already carbon-neutral and all DSC new sites will be carbon-neutral 25 fully carbon-neutral P&P depots. First fully carbon- neutral DeCS CityHub in Netherlands Supported by expected €7bn investments in climate-neutral logistics by 2030 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 19#20Our customers are increasingly looking for green solutions AMPORT Significantly lower CO₂e/Parcel vs all delivery competitors in Germany - expected to become an increasingly important competitive advantage, in sales as well as recruitment Focus on ESG enhances value proposition and supports new business gains for DSC warehousing solutions, e.g. reduction of logistics carbon footprint by 16% for Mars in UK Consumers can pick up parcels in >8,000 Packstations (parcel lockers) in Germany; to be expanded to ~15,000 lockers by 2023 Since Jan 2021, DGF decarbonizes Ocean Freight LCL shipments as standard product offering and offers customers carbon- neutral FCL shipments. INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 SKICKA GRÖNT! DHL Freight's insetting solution “Skicka Grönt❞ (Send It Green) is already available in Sweden and will be rolled out to additional countries. MED DHL 20#21Great company to work for all Deutsche Post DHL Group RACKING SLIPS & TRIPS target Mon 20 PEDESTRIAN WALKWAY SAFETY Supl rehin sa WORKING AT HEIGHT SAFELY the presele Murter povest FETY FIRST FETY FIRST SAFETY H We take action to provide a safe, inclusive and engaging working environment for all our employees. Attract and retain best talent and reach a consistent >80% score on Employee Engagement in EOS Put safety first and reduce LTIFR (lost time injury frequency rate) to below 3.1 by 2025 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Policy management Develop, implement, review and adjust Awareness Training and communications Grievance mechanisms & remedies Implementation and tools Human Rights Due Diligence HUMANS. RIGHTS POLICY STATEMENT Risk assessment & mitigation On-site reviews Tracking & Reporting Women at DGF Frauen4 DHL 4HER P 月 Being "best-in-class" in our industry when it comes to respect for Human Rights Increase share of women in management to 30% by 2025 21#22Great company to work for all Recognized externally and internally DPDHL certified by TE or GPTW Great Place To top Work. EMPLOYER Deutsche Post DHL Group 75% employees participated in 2021 Employee Opinion Survey (EOS) ZPM #1 DHL Express is the #1 World's Best Workplace 2021 (by GPTW) 83% of DPDHL employees at workplaces certified by TE or GPTW* status: March 2021 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 84% LAY 1683 "Employee Engagement” score reached an all-time high 22#23Highly trusted company OTA Deutsche Post DHL Group We take action to ensure trusted, transparent and compliant business practices every day, everywhere Train all employees in relevant management positions on the Group's compliance & data protection standards Ensure that our information security capability is positioned in the top quartile of our industry INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 ESG metrics fully integrated into governance and incentives Build sustainable and resilient supplier relations based on our Supplier Code of Conduct 23#24Highly trusted company: How we translate our ESG roadmap into sustainable execution 08 Sustainability roadmap fully integrated in Group Strategy 2025 Execution: Group targets being translated into actionable divisional strategies and targets Sustainability KPIs fully integrated into management reporting & steering ESG targets integrated into management remuneration: 30% compulsory weight for ESG targets in board annual variable pay = BN-P2143E Steering relevant ESG KPIs @DPDHL Carbon efficiency index / absolute greenhouse gas emissions Employee engagement, Lost time injury frequency rate (LTIFR), Women in management Mandatory compliance & data policy trainings coverage INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 24 APM#25ESG targets fully integrated into new proposed management remuneration 2020 & 2021 20221) 10 12.5 25% other targets Individual Targets 30% ESG targets 10 12.5 10 Employee 10 Engagement 10 Free Cash Flow 10 10 EAC Divisional 75% financial EAC Group 70% financial targets targets 55 50 50 Criteria for Annual Variable Pay Criteria for Annual Variable Pay 1) Proposal to AGM 6 May 2021; 2) Divisional EAC: only applicable for Divisional CEOs INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Deutsche Post DHL Group Environment ■Social Governance Free Cash Flow EAC Divisional2) Bonus payment schedule for annual bonus and deferral ■ 50% paid in current year if bonus criteria achieved ■ 50% payout of achieved bonus deferred by additional 2 years* EAC Group * Medium-term component will only be paid out if EAC target is reached during the sustainability phase; at least the cost of capital was covered 25#26Content DPDHL Group Highlights Page 3 Strategy 2025 Page 15 Divisional Deep-Dives DHL Express (page 27), DHL Global Forwarding, Freight (page 33), DHL Supply Chain (page 39), DHL eCommerce Solutions (page 46), P&P Germany (page 52) (onl) Financial Backup Page 58 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Deutsche Post DHL Group 26#27DHL EXPRESS Global TDI market share (2016) Others: 11% UPS: 22% FedEx: 29% Source: Market Intelligence 2017 on 2016 market data based on revenue, annual reports and desk research Profitable Core Time Definite International (TDI) service for premium, cross-border delivery of time-critical parcels and documents Revenue Mix, FY 2020 Time Definite International Day Definite International & Time Definite Domestic 10% INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Air Capacity Sales and Others 14% DHL: 38% 76% 27#28DHL Express Growth mostly driven by higher weight, as expected Time Definite International (TDI) Weight and SpD, Rolling four quarters (Q4 2019-Q3 2021) indexed Deutsche Post DHL Group 140 120 100 80 Q4 2019 שר DQF 2672 DHL DQF 2220 DHL Q3 2021 DHI DHL DGF 1651 DHL DHL Shipments per Day Weight Both B2C and B2B shipments up ~1% yoy in Q3 as B2C plateaus on high level, as expected, and B2B growth is mainly reflected in higher weight. Continued revenue growth again driven by higher weight, surcharges and yield management. INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 膠 AAX 687 DQF 2716 DHL DHL 28#29DHL Express TDI volume growth, quarterly growth ranking Deutsche Post DHL Group #1 EU MEA MEA MEA AM EU MEA EU MEA EU EU AM AM AP AM MEA AM AM AM #2 MEA EU AM AM MEA MEA EU AM EU MEA AM EU EU AM MEA AM EU EU EU #3 AM AM EU EU EU AM AP AP AP AM AP AP AP AP EU AP EU AP MEA AP #4 AP AP AP AP AP AP AP AM MEA AM AP MEA MEA MEA MEA EU AP AP MEA AP MEA 825 890 978 863 904 964 1,044 908 949 1,027 1,100 962 955 1,025 1,114 1,290 1,205 1,231 1,126 Q3 yoy: +1% Q1 Q2 Q3 Q4 2017 10 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 2018 2019 2020 2021 FY 2017: +9.9% FY 2018: +7.5% FY 2019: +5.7% FY 2020: +8.7% INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 29#30Deutsche Post DHL Group E-commerce is a profitable growth driver for DHL Express [2013 ] 2019 ☐ 2020 ] Network Characteristics Shipments per Day Weight per Shipment Revenue per Kilo B2C Characteristics Volume growth drives better utilization of existing network Lower weight per shipment Higher RpK related to lower WpS Profitability Impact B2C volume Share 10%+ 35%+ 45%+ First mile Hub sort Last Mile More pieces per stop at pickup Better utilization of existing infrastructure, with high degree Better utilization of existing capacity, with lower WPS being advantageous Optimize residential delivery via On Demand Delivery & Drop Off Locations and increased delivery density due to B2C Growth EBIT margin Airlift 9% 12% 14% INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 30#31DHL Express: Deutsche Post DHL Group To serve our global network, we run more than just an airline Dedicated Air 15 partner airlines >280 aircrafts Purchase Air >2200 500 daily flights airports Dedicated Air: Snapshot of DHL network flights >300 commercial airlines Dedicated fleet (without feeders) 2010: 150 planes 21 air hubs (3 global; 18 regional) 2020: >240 planes ANC YAM ORD Intercontinental Network >50 Intercontinental ✈ EMA LEJ SVO UA LHR BRU CON Regional Networks HKG SZX >230 Regional DRW GUM ✈ As at 2020 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 SYD Owned Leased 31#32EXPRESS FINANCIAL OUTLOOK * DH Continued growth of absolute EBIT Continued, but more incremental margin expansion TDI CHL CH Volume Growth Structural trend: +4% to +5%. Volatile in 2020. Expect growth rates to trend back to initial assumptions over time Ongoing Capex spend of €~1bn p.a. B777 Capex: €180m (2018); €1.1bn (2019), €321m (2020), <€400m (2021e), <€100m (2022e) *as introduced at Capital Markets Day in 2019 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 32#33DHL GLOBAL FORWARDING, FREIGHT Profitable Core International transportation of Air Freight, Ocean Freight and Road Freight including Customs Clearance and related value-added services like warehousing, cargo insurance, etc. Market Position (2020) Air Freight Ocean Freight #1 #2 Road Freight (EU) Revenue Mix, FY 2020 Air Freight Road Freight Ocean Freight Leading position in a highly fragmented market PHL 22% 27% 39% INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Others 12% 33#34SIP DHL Global Forwarding, Freight Continued tight markets vs. sustained GDP growth Air Freight (AFR) Ocean Freight (OFR) Deutsche Post DHL Group +9% GP Volumes -14% Q3 19* vs. Q3 19 +26% +37% +16% +34% * Q3 20 Q3 21 GP Volumes Q3 19 +5% -10% AFR GP increase driven by higher volume and GP/ton OFR increase mainly reflecting GP/TEU as volume growth restricted by limited market capacity DHL Freight also on track for record EBIT in 2021 *restated INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 +89% +3% * Q3 20 Q3 21 vs. Q3 19 +98% -7% 34#35Deutsche Post DHL Group DGFF - Emerging new rivals do not pose imminent risk of disruption Digital Capabilities Digital Forwarders Gaps to close • Back-end IT infrastructure • Own setup (physical) globally • Operational expertise • Global sales force . Carrier relationships Gaps to close . •⚫ Modern, fully-integrated IT infrastructure • Digital customer interaction tools INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Incumbents Global network ? 35#36The lifecycle of a shipment is a complex process and technology investments are key to success Deutsche Post DHL Group Goods to be shipped Billing & payments Quotation process Digital analytic tools Plan route & organize shipment Take control of goods from Customer Create documents for export compliance & customs Manage transport to port/airport Consolidation Online Quotation Tools App-based tracking tools IT System Upgrades IT System Upgrades App-based tracking tools App-based tracking tools Transport to warehouse or final destination Manage documents for import compliance & customs process INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 IT System Upgrades Manage loading & export process Ensure goods are shipped Real-time tracking platform (()) Accept delivery at port/airport Ensure shipment stays on track Step in the lifecycle of a shipment System or technology support 36#37Deutsche Post DHL Group With IRR & Digital Customer Interaction DGF is enhancing customer experience while increasing operational efficiency myDHLi 360° VISIBILITY External myDHLi FOLLOW +SHARE SELECT YOUR SERVICE QUOTE + BOOK COLLABORATION TRACK IT Renewal Roadmap (IRR): Our Digital Backbone established Internal CargoWise Feuer COD opt New TMS ldı. FULL ACCESS Details Documents Yancouver, CA Dry Vancouver, CA or pr 252023 POP 33184 ckreint F 34-2010 Porn & Zomerdake DOCUMENTS MANAGED BY CUSTOMER OFFACE ORIO CUSTOME 01436 THE +12.5% -38.29% +44.6% -1945 -23.65% ANALYTICS Paperless forwarding Quotation tool Track + trace / shipment visibility Steering Logic . and many more INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 37#38EBIT/GP Conversion improvement of 100-200 bps p.a. (with basis from 2018) Long-term target: 30% DGF conversion. 5-6% DGFF EBIT Margin Initial market growth assumptions (2018-25): DHL Air Freight +1-3% DGFF FINANCIAL * OUTLOOK™ *as introduced at Capital Markets Day in 2019 000 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Ocean Freight: +2-4% Road Freight: +3-4% Market significant down in 2020. Return to initial assumption depending on recovery shape beyond 2020. Capex: Flat / slightly increasing from FY 2020 levels (€104m) CargoWisel implementation for both Air and Ocean Freight is fully rolled out 38#39DHL SUPPLY CHAIN Profitable Core Manage supply chains to reduce complexity for our customers. Our profitable core includes warehousing, transportation as well as key solutions like e-Commerce, Lead Logistics Partner (LLP), Service Logistics, packaging and real estate solutions INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Market Position (2019) Market share: Top 5 players in contract logistics XPO Logistics: 2.4% Kuehne + Nagel: 2.2% CEVA: 1.7% DHL: 5.9% Hitachi Transport System: 1.6% Source: company estimates; Transport Intelligence. Market share is presented on the basis of divisional revenue. Revenue Mix, FY 2020 Retail 28% Consumer 23% ZNL Technology Auto-mobility Life Sciences & Healthcare e Scien Engineering & Manufacturing 13% 13% 10% 5% Others 8% 39 SAFETY#40DHL Supply Chain #1 in global contract logistics DHL Supply Chain, Underlying EBIT in €m 164 Q3 2020 One-time corona bonus Reported EBIT 197 New business wins 9M 2021 Underlying EBIT margin: 5.4% Q3 2021 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Deutsche Post DHL Group €980m +16% yoy with >100% growth in e-commerce activities 40#41DHL Supply Chain offering attractive strategic solutions across the whole supply chain DHL Supply Chain portfolio of key solutions ¹) FFFF Source Inbound Make Store & customize Deliver XO Maintain & Return/ Recycle Lead Logistics Partner Transportation Solutions Service Logistics Inbound to Manufacturing B2B Warehousing Distribution eFulfillment & Omni-channel Returns Management Deutsche Post DHL Group As the world's leading contract logistics provider we create competitive advantage for our customers by delivering exceptional operational service as well as innovative and sustainable solutions across the supply chain. We leverage thorough depth of knowledge of market and its dynamics, with highest standards and with a benefit of unrivaled environmental and safety credentials, along with state-of-the-art technology and an attractive portfolio of solutions. Packaging Real Estate Solutions Further customer specific services on demand Over 50²) Countries served 12.537€m Revenue in 2020 ~1,500 ³) Locations ~15 MIO3,4) Square meters INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 1) Not exhaustive 2) Countries with significant Supply Chain revenue; 3) Data correct at December 2020; 4) Incl. DHL owned and leased warehouse space only and not customer owned facilities operated by DHL; as of December 2020 41#42Offering globally consistent and innovative solutions to our customers through modular standardization Best in class solutions Flexibility to build end-to-end customized solutions at increased speed due to modular building blocks compromising solutions design, IT and Operations catering specific needs e.g. eCommerce Flexible automation solutions Focused deployment approach through Accelerated Digitalization Program and optimal orchestration of robotics and people resources through Robotics Hub. Deutsche Post DHL Group High project management standards Globally standard project management methodology ensuring smooth and fast setup of new operations Data analytics for operational improvements Data is being collected in a coherent way and decisions are made by artificial intelligence e.g. warehouse labor optimization Operations Management System First Choice Holistic approach to drive productivity and continuous improvement through processes, behaviors, infrastructure and tools including coaching and incentives. HL End-to-end _visibility across the whole Supply Chain Globally consistent operating standards Minimum standards for key processes and tools e.g. for labor management and quality defined for all operations. Labor management Standards implemented incl. labor management tools, consistent introduction and training, allowing scaling in line with demand and labor sharing across operations. INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Real time data based decision taking Standard reporting tools provide real time financial and operational insights for customers and operations enabling agility and decisions at the right level. 22 42#43DSC is uniquely positioned to cater for e-commerce growth Fully integrated end-to-end IT solution for e-Fulfillment End-to-end solution Sales channels Dedicated web shops B2B 1000 orders Market- places Integrator Customer Exp. (CX) API Fulfillment platform Al Smart inventory optimization Storage & inventory Transport & delivery WMS 1 WMS 1 BHL MySupplyChain DHL customer Innl DHL LINK view Distributed Order Mgmt. System WMS 2 SIM 1 Cust. WH Cust. store DHL LINK Carrier Integration Mgmt. System Returns mgmt. INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Deutsche Post DHL Group . • • · eCommerce is a focus product for DSC with ~20% of its global staff already working in eFulfillment operations The 53% YoY growth in eCommerce new business in 2020 was an acceleration of the growth over past years due to the pandemic The growth is fueled by the priority areas that DSC is focusing on: Pure e-commerce for brand manufacturers Pure e-commerce retailers / etailers, marketplaces Omni-channel centralized and combined B2C/ B2B fulfillment Regional fulfillment networks across multi user locations 43#44DHL Supply Chain is leveraging digitalization across all operations to increase efficiency and customer value add Accelerated Digitalization and Data Analytics (as of 12/2020) 1,700+ 60% projects deployed of staff touched by AD 750+ Collaborative robots deployed Examples below: 800+ sites touched DHL Indoor Robotic Transport 15.000+ smart wearable devices deployed LOCOR Assisted Picking Robots* FX30C L ACCELERATED DIGITALIZATION Deutsche Post DHL Group Business Model Digitalization DIGIHAULS 200+ analytics projects to optimize our operations Standard IT-Robotics integration layer DHL Robotics Hub allowing plug-and-play robotics deployment and orchestrating labor and robotics in most efficient way + • • UK's first and Europe's largest truly digital freight platform (DFP) DigiHaul matches customer demand for transport load and capacity through digital platform by artificial intelligence INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 44#45DSC FINANCIAL OUTLOOK EBIT margin at ~5% Capex outlook: Slightly increasing from FY 2020 levels (€351m) driven by new business wins and including investments in digitalization INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 #NL 45 SAFETY#46DHL ECOMMERCE SOLUTIONS Profitable Core Domestic last mile parcel delivery in selected countries outside of Germany (Europe, USA and selected Asian emerging markets). Non-TDI cross-border services primarily to/from and within Europe. INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Revenue Mix, FY 2020, in €m Europe Americas Asia 593 THE SE 1,629 2,618 Y 46#47DHL eCommerce Solutions Also showing B2C on sustainably higher levels Parcel Volumes, Q3 2019 - Q3 2021 Deutsche Post DHL Group Netherlands +76% P-65-V Q3 2019 Q3 2020 Q3 2021 UK Parcel +34% VLP-56-V Eastern Europe United States VL +27% +36% 5-V Q3 2019 Q3 2020 Q3 2021 Q3 2019 Q3 2020 Q3 2021 Q3 2019 Q3 2020 Q3 2021 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 47 47#48DHL eCommerce Solutions: Regions and service portfolio Deutsche Post DHL Group AMERICAS ☐ Nationwide domestic delivery in the United States Cross-border from US and Canada EUROPE Pan-European cross-border shipping via DHL Parcel Connect platform Domestic delivery in 8 countries: United Kingdom, Netherlands, Belgium, Poland, Spain, Portugal, Czech Republic, Sweden INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 ASIA PACIFIC Blue Dart in India: nationwide domestic courier delivery and integrated express parcel distribution Nationwide domestic and cross-border delivery in Thailand, Malaysia and Vietnam. Cross-border shipping from China, India, Australia and Singapore 48#49DHL eCommerce Solutions: Key stats at a glance Deutsche Post DHL Group >1.1 billion parcels delivered each year 35 Country Offices 22,500 2,400 Vehicles Facilities 45,000 Employees >70,000 Access Points Data as of 31.12.2020 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 6 Dedicated Aircraft 40 49#50Deutsche Post DHL Group E-commerce: Profitable expansion into international parcel markets International Domestic and cross-border Parcel delivery - DHL eCommerce Solutions BUILD Before Strategy 2020 Hamburg Berlin Munich >>> in €bn Today 1.6 SCALE DHL eCommerce Solutions Revenue development¹) CONTRIBUTION Expectation (CMD 2017, p.22) ■ Strong revenue growth driven 4.8 ■ by e-commerce trend and portfolio expansion EBIT contribution by 2020 will also depend on trajectory of further portfolio expansion - Positive but not yet significant EBIT contribution in 2020 2020 results: ⚫ DeCS EBIT: €158m (3.3% margin) Expect further growth on this base • 2013 2014 2015 2016 2017 2018 2019 2020 1) Since 2019, international parcel operations are combined under the new eCommerce Solutions division. Prior to that, part of Pep division (DHL Parcel Europe + DHL eCommerce) INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 50#51DeCS FINANCIAL OUTLOOK VBX 1360 DHL DHES THE SE Positive EBIT contribution in 2020 (FY 2020: €158m) Mid-term: 5-10% sales growth with gradual margin expansion towards 5% long-term margin across all businesses Average Capex spend of ~€200m p.a. over 2019- 2022 *as introduced at Capital Markets Day in 2019 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 51#52POST & PARCEL GERMANY Market Position (2020) ~63% Market share Mail Communication (business customers) >40% Market share Parcel Profitable Core Transporting, sorting and delivering of documents and goods-carrying shipments in Germany and export. Revenue Mix, FY 2020 Parcel Post INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 International & Others 15% 36% 49% 52 52#53Post & Parcel Germany Structural mix shift remains the key topic Volume Mail Communication & Dialogue Marketing, Rolling four quarters (Q4 2019 - Q3 2021) Volume Parcel Germany, Rolling four quarters (Q4 2019 - Q3 2021) 100 50 Q4'19 100 90 Q3'21 50 Q4'19 Unchanged main task: Balance mail decline and parcel growth, supported by efficiency gains and yield management INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Q3'21 131 53#54Deutsche Post DHL Group P&P Germany: Products and Pricing P&P revenue FY20: €16.5bn Mail Communication €5.5bn Dialogue Marketing €1.8bn International €2.4bn Other €0.8bn Parcel Germany €5.9bn Ex-ante products - private customers (€1.0bn) - business customers (€1.6bn) Partial services - business customers (€1.9bn) Other (€0.9bn) ¹) Addressed and undressed advertisement mailings, campaigns (both digital & physical) In- and outbound Germany shipments Press, pension services, retail Business customers Top accounts (~470 customers) Middle accounts (~20k customers) Small accounts (~85k customers) Pricing Next planned increase based on draft decision by regulator: +4.6% starting Jan 1st 2022 for 3 years. 2020: 3-4% through reduction of discounts Partially increased in 2020/2021 Partially increased in 2020/2021 Depends on the product category: Partially increased in 2020/2021 Partially increased in 2020/2021 Pricing varies by contracts. Next planned increase: January 1st 2022. Private customers 1) e.g.: small items eCommerce, Philately, "Postzustellungsauftrag" INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Listed prices in retail outlets and online 54#55Topline Germany: Standard letter stamp price development is based on regulated price cap Deutsche Post DHL Group under regulated Pricing headroom for basket of mail products price cap No price increase German standard letter price, in € cents +1.2% +2.8% +1.6% +1.0% +7.5% +10.6% headroom before 2011 Carried over to 2013 55 55 55 60 62 58 55 55 70 0 70 0 80 80 80 80 70 10 Draft decision by the regulator as published on Oct 6th +4.6% 85 85 85 Intended pricing adjustment, subject to final approval by the regulator 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019* 2020 2021 2022 2023 2024 Price cap regulation CPI - 1.8% CPI -0.6% CPI -0.2% CPI + 5.8% CPI + 5.4% CPI + 1.35% *implemented from July 1st 2019 onwards, taken into account in headroom calculation INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 55#56P&P Germany: Wage deals in Germany Wage increases for P&P Germany employees, yoy in % Deutsche Post DHL Group 4.0 3.1 2.6 2.0 1.7 3.0 3.0 2.1 0.0 0.0 0.0 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 One-time payment Flat €320 €400 €400 €250 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 0.0 2.0 2020 2021 2022 €300 Current agreement applies to ~140,000 Deutsche Post tariff employees. Contract period: Sep 1st 2020- Dec 31st 2022 99 56#57P&P GERMANY FINANCIAL OUTLOOK EBIT 2021 Guidance: ~€1.7-1.8bn Volume Capex: Structural trend: Mail: -2% to -3% p.a. Parcel: +5% to +7% p.a. Stronger Parcel growth and Mail decline seen in 2020. Expect growth rates to trend back to initial assumptions over time Flat / slightly increasing from FY 2020 levels (€590m) Wage increase for tariff employees: 3% from Jan 1st 2021 and 2% from Jan 1st 2022. INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 57#58Content DPDHL Group Highlights Page 3 Strategy 2025 Page 15 Divisional Deep-Dives DHL Express (page 27), DHL Global Forwarding, Freight (page 33), DHL Supply Chain (page 39), DHL eCommerce Solutions (page 46), P&P Germany (page 52) Financial Backup (nol) Page 58 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 *** 版 Deutsche Post DHL Group Deutsche Post THE 58#59DPDHL Group at a glance GROUP DHL Express FY 2020 DHL Global Forwarding, Freight DHL Supply Chain DHL eCommerce Solutions Deutsche Post DHL Group P&P Germany Revenue €66,806m €19,135m €15,914m €12,537m €4,829m €16,455m EBIT €4,847m €2,751m €590m €426m €158m €1,592m EBIT Margin 7.3% 14.4% 3.7% 3.4% 3.3% 9.7% FTES* 502,207 99,365 42,376 159,152 Network business - asset intensive Brokerage - asset light Outsource - asset light *average for the year INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 29,819 158,889 Network business - asset intensive Network business - asset intensive 59#60Q3 2021 Group P&L in €m Revenue EBIT Financial result Q3 2020 Q3 2021 vs. LY 16,222 20,036 +23.5% 1,377 1,771 +28.6% -183 -142 +22.4% Taxes -286 -457 -59.8% Consolidated net profit* 851 1,087 +27.7% Basic EPS (in €) 0.69 0.88 +27.5% *attributable to DPDHL Group shareholders INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 Deutsche Post DHL Group 60#61Q3 2021 Cash Flow Statement Deutsche Post DHL Group in €m Q3 2020 Q3 2021 EBIT 1,377 1,771 vs. LY +28.6% Depreciation, amortization and impairment losses 902 973 +7.9% Change in provisions -69 -38 +44.9% Income taxes paid -231 -338 -46.3% Other -39 -14 +64.1% Changes in working capital 445 295 -33.7% Operating Cash Flow 2,385 2,649 +11.1% Net Capex -565 -819 -45.0% Net cash for leases -557 -576 -3.4% Net M&A Net interest Free Cash Flow INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 --% 1 3 +200.0% 1,264 1,257 -0.6% 61#62Capex development 2019-2023e Group gross capex, in €m Deutsche Post DHL Group ~3,900 Group 3,617 ~3,550 2,999 1,069 DGFF DSC, DecS Corp Functions 981 2,548 2019 2,018 2020 2021 guidance Guidance Yearly average 2022-2023 P&P, EXP Note: Capex expectation includes full gross capex spend related to 2018 & 2020 Boeing 777 orders INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 62#63Group ROCE trending further up: returns increasing on higher asset base Deutsche Post DHL Group Increasing returns under Strategy 2015/2020 - positive trend continued after lease accounting rebasement Group ROCE vs WACC 6.8% 2010 12.3% 11.6% 11.9% 11.1% 10.8% 2011 *2015 EBIT adjusted for NFE-write off 14.7% 14.1% Under IFRS16 as of FY18 12.4% 11.4% 9.0% 2012 2013 2014 2015* 2016 2017 2018 2019 2020 = ROCE EBIT (Total assets - current liabilities) INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 WACC (8.5%) 55 63#64Balance sheet continues to show healthy leverage ratios Deutsche Post DHL Group 47.9% Net Gearing 25.5% Equity Ratio 1.7x (2019) 1.5x(2020) Net Debt / EBITDA 55,307 Total Equity & Liabilities 12,928 Pension Provisions Other Provisions Current liabilities Non-current liabilities Equity Net Debt 31.12.2020 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 8,677 4,847 9.9x Net Interest Cover All figures in €m, FY 2020 489 EBITDA EBIT Net interest paid 64#65DPDHL Group Pensions - DB and DC plans in €m Defined Benefit Obligation 4,008 3,557 Deutsche Post DHL Group Defined Benefits Staff Costs* & Change in Provisions * Excluding one-offs Defined Contribution (Cash out staff costs in EBIT) Civil Servants in Germany Hourly workers & salaried employees* *mainly outside Germany 193 162 187 193 227 218 14,118 14,164 264 266 230 168 83 96 Jun 30th 2021 Plan Assets Sep 30th 2021 Net Pension Provision Discount Rate (DBO) Sep 30th 2021 Jun 30th 2021 Germany 1.50% 1.40% 2015 2016 2017 2018 2019 2020 Current service costs Change in provisions UK 2.00% 1.80% INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 516 493 461 449 409 376 347 352 317 305 300 307 2015 2016 2017 2018 2019 2020 2015 2016 2017 2018 2019 2020 Other Total (Average) 1.52% 1.64% 1.43% 1.52% 65 55#66Investor Relations Contact Deutsche Post DHL Group Martin Ziegenbalg +49 228 182 63000 [email protected] Robert Schneider +49 228 182 63201 [email protected] Sebastian Slania +49 228 182 63203 [email protected] Agnes Putri +49 228 182 63207 [email protected] Sebastian Horn +49 228 182 63206 [email protected] INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 99 66#67Disclaimer Deutsche Post DHL Group This presentation contains certain statements that are neither reported results nor other historical information. These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those expressed in the forward-looking statements. Many of these risks and uncertainties relate to factors that are beyond Deutsche Post AG's ability to control or estimate precisely, such as future market and economic conditions, the behavior of other market participants, the ability to successfully integrate acquired businesses and achieve anticipated synergies and the actions of government regulators. Readers are cautioned not to place undue reliance on these forward-looking statements, which apply only as of the date of this presentation. Deutsche Post AG does not undertake any obligation to publicly release any revisions to these forward-looking statements to reflect events or circumstances after the date of this presentation. This presentation does not constitute an offer to sell or the solicitation of an offer to subscribe for or buy any security, nor shall there be any sale, issuance or transfer of the securities referred to in this presentation in any jurisdiction in contravention of applicable law. Copies of this presentation and any documentation relating to the Offer are not being, and must not be, directly or indirectly, mailed or otherwise forwarded, distributed or sent in or into or from Australia, Canada or Japan or any other jurisdiction where to do so would be unlawful. This document represents the Company's judgment as of date of this presentation. INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | NOVEMBER 2021 67